Patient Coordinator Call Center

Are you seeking a stable, long-term remote opportunity in healthcare? Join AccessNurse, a TeamHealth company, and play a vital role in helping patients connect to the care they need right from your home.

AccessNurse is a leading provider of medical call center solutions, offering 24/7 telephone nurse triage and answering services.

The Patient Coordinator (PC) serves as the first point of contact for patient seeking emergency and non-emergency medical support from their provider.

Essential Duties and Responsibilities

In this role, you will:

• Answer high-volume inbound calls from patients
• Provide compassionate, empathetic support using guided scripting
• Build trust and ensure a positive patient experience
• Accurately document patient information and needs
• Prepare detailed reports for nurse triage teams

What we offer

• Full-time opportunities available (32 hours +).
• Base pay is $17.00 per hour.
• Additional pay incentives/shift differentials.
• Hiring for afternoons, evenings, and weekends.
• Remote work schedule.
• Computer equipment provided.
• Paid training provided.
• Benefits package (full-time employees).
• Career growth opportunities.
• $500 Employee Referral Bonus with no cap.

Required Qualifications

• High school diploma or GED
• Basic computer and typing skills
• Minimum 1 year of customer service experience
• Strong attention to detail and accuracy
• Excellent listening and comprehension skills
• Ability to multitask in a fast-paced environment
• Background and reference check required

Preferred Qualifications

• Associate’s degree
• Previous high-volume inbound call center experience
• Healthcare or medical-related experience

Home Office Requirements

• Reliable high-speed internet connection
• Dedicated, private workspace free from distractions
• Ability to maintain a secure, confidential workspace

Why Join AccessNurse?

• 100 % Remote work (company equipment provided)
• Medical, dental, vision (after 30 days for FT)
• 401(k) with potential match
• Career growth opportunities
• $500 referral bonus (uncapped)

Pay

• Base Pay is $17/hour
• +$1/hr shift differentials for evenings (3pm–11pm Mon–Thurs)
• +$3/hr shift differentials weekends
• +$1/hr for Bilingual English/Spanish speakers