Client Care Coordinator

Company Description

The Wonderwomen is a transformative coaching company focused on redefining the midlife experience for women worldwide, founded by Michelle MacDonald. Our mission is to empower women aged 40+ by combining fitness, nutrition, and mindset coaching through our trademarked Stronger By Design™ method. Utilizing evidence-based practices, we support women in achieving lasting transformations in strength, confidence, and resilience. With three pillars—Coaching, Influencer partnerships, and Thought Leadership—The Wonderwomen is passionate about creating a global impact and changing narratives around aging for women. Join our growing team and be part of a purpose-driven initiative to inspire change.

Role Description

This is a contract, remote position for a Client Care Coordinator. The individual will be responsible for managing client communications, ensuring customer satisfaction, providing top-notch customer service, and maintaining professional phone etiquette. Day-to-day tasks also include responding to client inquiries, troubleshooting issues, and building strong, positive relationships to enhance the overall client experience.

Qualifications

• Strong Interpersonal Skills and Communication abilities
• Proficiency in Customer Service and ensuring Customer Satisfaction
• Professional Phone Etiquette and ability to handle calls efficiently
• Ability to collaborate in a remote, fast-paced environment
• Highly organized with strong problem-solving skills
• Previous experience in client management or customer relations is an advantage
• Knowledge of fitness, wellness, or coaching industries is a plus
• Tech-savviness and proficiency with CRM tools and software are preferred

Compensation

This is a fixed contract, compensated at $3,600 usd per 4 week block.