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Summary
The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians either over the phone or in person. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, checking appointments in and out, and transferring calls to appropriate personnel and coordinating communication between business units.
This position supports primary care scheduling team. This is a fully remote position working Monday through Friday, 8 am - 5 pm.
Responsibilities
- Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busycall center or outpatient clinical environment Meets call quality, patient registration, and scheduling standards.
- Call center staff ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic. Outpatient clinic staff will perform all pertinent registration, check in/out, scheduling, patient liabillity collection workflows as appropriate for their location.
- Staff will answer telephones, directs calls, place outbound calls, and take and deliver telephone encounters in Epic.
- Schedules all patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.
- Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers
- Actively participates in departmental QA by applying feedback, making a personal effort to reduce individual errors, and making corrections.
- Complete other administrative work as needed
Other information:
Education Requirements
- High school diploma or GED required; higher-level degree may satisfy this requirement.
Professional Experience Requirements:
- One (1) years of customer service and/or clerical experience
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Care Access AC UNC Health Medical Group
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.48 - $25.89 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Remote
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.