Customer Support Engineer

Company Description

Vemly empowers businesses to optimize operations by creating AI-driven virtual employees trained on company-specific knowledge. These AI employees provide continuous support, streamlining functions such as customer support, sales, human resources, and operations. By utilizing Vemly, businesses can ensure 24/7 operational efficiency without the need for additional staffing. The innovative solutions by Vemly focus on enhancing productivity and customer satisfaction.

Role Description

This is a remote contract role for a Customer Support Engineer. The individual will be responsible for providing exceptional customer service, troubleshooting technical issues, and offering solutions to ensure customer satisfaction. Daily tasks include responding to inquiries, resolving technical problems, and delivering support efficiently through various communication channels.

Qualifications

• Strong skills in Customer Support and ensuring client satisfaction
• Proficiency in Troubleshooting and resolving technical issues effectively
• Experience in Technical Support and assisting end-users with software-specific challenges
• Excellent Communication skills, both verbal and written
• Knowledge of Field Service processes is a plus
• Ability to work independently and manage tasks in a remote work environment
• Technical certifications or experience in working with AI-driven tools is desirable