Field Service Technician – Electric Heavy-Duty Vehicles

Company Description

Windrose Technology Inc. specializes in the electrification of long-haul trucking, leading advancements in sustainable transport solutions. With its first product homologated and certified in China, the US, and Europe, the company has a global presence. Partnering with renowned logistics companies, Windrose has successfully deployed its electric trucks across 5 continents and 24 countries. Our mission is to revolutionize transportation while reducing the environmental impact of logistics operations.

Role Description

We are seeking a technically capable and communication-oriented Field Service Technical Engineer to support the deployment, testing, operation, and technical performance of our electric heavy-duty trucks in Nordic market. This role is based in the Nordics, operates in a remote work structure, and requires frequent travel to customer and partner sites.

This role goes beyond standard field repair work. It includes pre-sales technical testing support, communication with regulatory authorities, and coordination of the local service network. You will act as a key technical bridge between customers, local service partners, the central engineering team, and regulatory bodies.

This position is more focused on technical coordination and problem resolution rather than being a master-level mechanic. This role does not require senior master mechanic expertise, but requires practical hands-on ability and the capability to execute field tasks under engineering guidance.

Key Responsibilities1. Vehicle Technical Support & Field Issue Handling

• Support daily technical operation of electric heavy-duty trucks at customer sites
• Perform basic inspection, replacement, and adjustment work with remote support from engineering teams
• Use diagnostic tools to retrieve fault data and report findings to headquarters
• Support vehicle pre-delivery inspection (PDI) and on-site validation testing

2. Pre-Sales Technical Support & Testing

• Participate in pre-sales vehicle demonstrations, customer trials, and technical validation activities
• Support charging compatibility tests and real-world operational testing
• Record test data and prepare structured feedback reports for sales and product teams

3. Local Service Network Coordination

• Coordinate and support local service partners in conducting maintenance and repairs
• Act as the company’s technical representative to guide service partners on complex issues
• Help establish regional service capability, standards, and processes
• Support training of service partners and customer technicians

4. Regulatory & Authority Communication Support

• Assist in technical communication with local regulators (transport authorities, certification bodies, etc.)
• Support vehicle registration, testing approvals, and related technical documentation
• Provide on-site technical explanations and materials when required for compliance or certification

5. Technical Coordination & Issue Resolution

• Structure and report field issues to central R&D teams
• Support root cause analysis (RCA) and technical improvement actions
• Track issue resolution progress and ensure proper closure on the customer side

QualificationsBasic Requirements

• Educational background in automotive engineering, electrical engineering, mechatronics, or a related field
• Experience with commercial vehicles, heavy trucks, buses, or construction machinery preferred
• Basic hands-on capability in vehicle maintenance and electrical systems
• Ability to read electrical schematics and wiring diagrams
• Willingness to travel frequently and work in field environments
• Valid driver’s license (truck license is an advantage)

Language Requirements

• Fluent Chinese & English
• Proficiency in at least one Nordic languages (Norwegian / Danish / Swedish / Finnish)

Preferred Qualifications

• Background as a field service engineer or technical support engineer
• Experience communicating with regulatory or certification authorities
• Experience in service network development or service partner management

Personal Attributes

• Strong ability to drive problem resolution across teams
• Structured and clear in reporting technical issues
• Independent yet collaborative working style
• Customer-oriented and professional in complex field environments

Contact

Please send your application to justin.yu@windrose.tech