Role Description This is a full-time remote role for a Customer Service Specialist. The specialist will handle daily guest and property owner inquiries through phone, email, and messaging platforms, ensuring timely and accurate responses. Responsibilities include resolving issues related to bookings, check-ins, and stays, managing complaints, and coordinating with internal teams to support smooth operations. The role involves maintaining high standards of guest satisfaction, documenting interactions in customer service systems, and providing clear, friendly, and professional communication at all times. The specialist will also contribute to continuous improvement of customer service processes and help uphold AirInvest’s core values in every interaction.
Qualifications
- Strong Customer Service and Customer Support skills, with experience handling inquiries and resolving issues in a professional manner.
- Proven ability to enhance Customer Experience and drive Customer Satisfaction through empathetic, solution-focused communication.
- Excellent Phone Etiquette and written communication skills, including clear, courteous, and concise messaging.
- Comfort working in a remote environment, with reliable internet access and the ability to manage time and prioritize tasks effectively.
- Experience in hospitality, property management, or short-term rentals is an advantage.
- Familiarity with CRM or ticketing systems and basic digital tools (email, chat platforms, spreadsheets).
- Fluency in English; additional languages, especially Romanian, are beneficial.
- Demonstrated commitment to integrity, inclusivity, and non-discriminatory customer interactions.