Do you want a full remote model? If so, your future starts here!
360imprimir/BIZAY is a marketing products and services marketplace present worldwide and constantly growing due to its technological reinvention!
Our aim is to help and inspire small and medium-sized enterprises (SMEs) to have successful communications by changing the way they develop and implement their marketing strategy.
Key skills and experience:
- Experience in customer support, operations or purchasing, in a high-volume environment
- Comfortable on the phone with suppliers and internal teams
- Strong organisational skills to follow dozens of orders in parallel, with daily discipline
- Ownership: you follow an issue through to the end
- Curiosity about AI tools and willingness to use them every day (no prior experience needed, training is part of onboarding)
- Fluent Portuguese; Spanish and/or English are a plus, and both are a strong differentiator
- Nice to have: knowledge of the printing, decoration or promotional products industry
Main responsibilities:
- Own post-sales cases, deciding what you solve directly and what you route to the right teams
- Follow each order from production to delivery, spotting delays and risks before they affect the client
- Work with Planning, Production, Transport and Design teams to unblock stalled orders
- Contact production and decoration suppliers for costs and lead times, follow production and negotiate earlier deliveries when the client’s deadline is at risk
- Arrange pick-ups and shipments with the support of the internal distribution team
- Keep our Key Account Managers (Portugal and Spain) informed of each order’s status, and discuss with them any case that requires client communication
- Issue manual invoices and handle payment methods
- Register orders in the system and prepare the files needed for each request
- Use our AI tools daily to check order status, prepare supplier requests, draft communications and prepare invoicing. AI prepares, you decide and validate
- Suggest improvements to what our AI tools already do
About you:
- Team player
- Self-driven and like to be challenged
- Solutions-oriented and a problem-solver
- Comfortable working in fast-paced environments
- You enjoy owning things end to end, not just passing them along
- You like talking to people, on the phone and not only by email
- You’re curious about AI and want to help shape how we use it
We offer:
- Meal allowance
- “On the job” training
- Dynamic environment
- Events & Team buildings
- 100% remote work (Portugal based)
- Workset (PC, headphones, mouse)
- We know your name and address each other informally
*Please note that only successful candidates will be contacted. Portuguese is required; Spanish and/or English are a strong plus.
Find out more about us and our remote model here: Oportunidades de carreira | 360imprimir
360Imprimir/BIZAY is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination.