Remote Live Chat Support Agent – Entry Level UK
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Overview
CV-BRIDGE LTD is looking for a friendly, quick-thinking, and customer-focused Remote Live Chat Support Agent to join our growing UK team.
This role is ideal for an entry-level candidate or recent graduate with excellent written communication skills who enjoys assisting customers online, resolving queries efficiently via live chat, and maintaining high customer satisfaction.
Job Snapshot
📍 Location: London, England, United Kingdom
🏠 Workplace: Remote
💼 Job Type: Permanent
⏰ Employment: Full-Time
🎯 Experience: Entry Level
📊 Salary: £25,000–£30,000 per annum
Key Responsibilities
• Provide real-time assistance and written support to customers via website live chat and messaging channels
• Answer product, service, and account-related enquiries promptly and professionally
• Troubleshoot common user issues and guide customers step-by-step toward resolutions
• Maintain accurate records of chat interactions and customer feedback in internal systems
• Escalate complex issues or technical queries to senior support teams when necessary
• Collaborate with cross-functional teams to improve response times and overall user experience
• Uphold high standards of tone, clarity, and professionalism in all digital communications
Requirements
• Fast and accurate typing speed with strong written English communication skills
• Good problem-solving ability and strong attention to detail
• Comfortable multi-tasking and handling multiple chat conversations simultaneously
• Basic digital literacy and familiarity with online chat tools, spreadsheets, and web platforms
• Customer-centric attitude with a polite, empathetic, and professional online presence
• Ability to work independently and stay focused in a fully remote environment
• No prior chat support experience required; background in customer service, retail, or administration is a plus
What We Offer
• Competitive £25,000–£30,000 annual salary
• 100% Fully Remote working arrangement across the UK
• Permanent, full-time position
• Full onboarding, practical training, and continuous professional development
• Modern, tech-enabled, and supportive remote work culture
• Great entry point to build a career in digital support, operations, and customer success
How to Apply
Apply in around 20–25 seconds — confirm your details, upload your CV and submit your application.