Customer Experience Associate

Overview

We’re looking for a Customer Experience Associate who enjoys helping people, asking good questions, and guiding customers through their next steps with confidence. In this role, you’ll speak with small and mid-sized business owners, learn how they operate day to day, and support them as they get set up with tools that make their work easier.

This is a conversation-focused role with steady interaction, clear processes, and strong support. It’s a great fit if you like talking with people, staying organized, and being part of a team that values customer satisfaction.

What You’ll Do

• Speak with business owners to understand their current setup, challenges, and goals
• Walk customers through available solutions and explain how they fit into daily operations
• Participate in scheduled calls and follow up with customers who’ve shown interest
• Support new customers through the onboarding and setup process
• Provide a friendly, helpful experience that builds trust and long-term relationships
• Keep notes, updates, and next steps organized in the CRM system
• Work closely with your team to ensure a smooth and positive customer experience

What Helps You Succeed

• Strong communication skills and a natural ability to listen
• A positive, professional attitude and comfort learning new tools
• Ability to work independently in a remote environment
• Basic computer skills and comfort with virtual meetings

What You’ll Get

• Pre-qualified leads and scheduled conversations
• Training, guidance, and ongoing team support
• Performance-based compensation with room to grow
• Full-time role with flexibility
• Clear paths for long-term development