Operations Coordinator

***THIS IS NOT A ROLE WITH FORCEBRANDS***

*CANDIDATES MUST LIVE IN EITHER THE EASTERN OR CENTRAL TIME ZONES*

Key Responsibilities

Procurement & Purchasing

• Lead purchasing of raw materials, packaging, ingredients, and supplies, and assist in sourcing of new suppliers & materials
• Create, maintain and manage purchase orders (POs), track status, and follow up on delayed orders
• Monitor supplier performance (lead time, quality, cost)
• Participate in supplier onboarding and documentation (e.g. contracts, certifications, quality standards)
• Collaborate with finance & accounting to reconcile PO variances and invoices

Inventory Management

• Track and maintain accurate inventory records of all raw materials and finished goods (ice cream SKUs)
• Perform regular variance investigations, and reconciliation of both raw materials and finished goods
• Monitor minimum and maximum stock levels, alerting when reorders are needed
• Support Chief Operating Officer in production and demand planning

Logistics, Fulfillment & Distribution

• Lead fulfillment process including acknowledgement, recording and tracking of weekly distributor POs
• Coordinate with 3PLs and co-manufacturers to manage inbound supplier shipments, storage, and outbound finished good fulfillment
• Monitor performance metrics (on‑time deliveries, fill rates, distributor stock status, transit times, damage rates)
• Assist in logistics & 3PL management including following routing and distributor guides, carrier selection, rate comparisons, freight terms

Operations Administration & Reporting

• Maintain and update inventory management systems & dashboards
• Support process documentation, standard operating procedures (SOPs), and continuous improvement efforts
• Assist in cross-functional meetings and act as liaison among supply chain, operations, production, sales, and finance
• Manage administrative tasks associated with operations (filing, correspondence, tracking spreadsheets, etc.)

Relationship & Supplier Management

• Build and maintain strong working relationships with suppliers, co-manufacturers, and 3PL providers
• Serve as a point of contact for vendors, escalate issues, track resolutions
• Participate in regular vendor, co-manufacturer and 3PL meetings and follow up on action items

Required Qualifications & Skills

• Bachelor’s degree (in Business, Supply Chain, Operations, or related field) preferred (or equivalent experience)
• 0–2 years of relevant experience (internships or prior CPG / operations exposure a plus)
• Strong attention to detail — high accuracy when handling numbers, data, and documentation
• Ability to analyze data, generate insights, and suggest improvements
• Excellent organizational and multitasking skills
• Good written and verbal communication skills
• Comfortable working in spreadsheets and learning new inventory/ERP/warehouse management systems
• Problem-solving mindset; ability to escalate or find workarounds when needed
• Ability to coordinate across internal teams and external partners
• Eagerness to learn, adapt, and improve processes in a fast-paced environment
• Proficiency in Microsoft Excel a plus