Employer Industry: Healthcare Services Why Consider This Job Opportunity

• Salary up to $24.79/hour
• Opportunity for career advancement and growth within the organization
• Flexible remote work option available for residents of Massachusetts
• Comprehensive benefits package including recognition programs
• Supportive and collaborative work environment
• Chance to contribute to exceptional patient care and service delivery

What To Expect (Job Responsibilities)

• Receive and process incoming communication and online requests from patients and referring providers
• Perform patient registration and scheduling processes efficiently and accurately
• Answer telephone calls, triage inquiries, and provide detailed messages using professional customer service techniques
• Obtain necessary patient information prior to appointments and ensure medical records are accessible
• Maintain confidentiality and privacy in compliance with HIPAA guidelines

What Is Required (Qualifications)

• High School Diploma or Equivalent required
• 0-1 year of customer service experience, specifically in a contact/call center environment
• 0-1 year of experience in a medical office or healthcare setting preferred
• Strong communication, interpersonal, and team skills
• Ability to handle a high volume of calls in a fast-paced environment

How To Stand Out (Preferred Qualifications)

• Experience with Epic software
• Knowledge of referral triage processes and insurance stipulations related to appointment scheduling
• Proficient in Microsoft Outlook and Excel
• Detail-oriented with strong data entry skills
• Ability to manage sensitive and confidential information effectively

HealthcareServicesCustomerService #RemoteWork #CareerAdvancement #PatientCare "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. #HomeHealthFocus