Location: Remote, UK based
Salary: Up to £26,000 + excellent benefits
Hours: Monday to Friday, 09:00–17:30
Start Date: 11 January 2027
Holiday: 25 days
About Kensington Mortgages
Kensington Mortgages, part of the Barclays Group, has been providing specialist mortgage solutions for over 25 years. We help customers secure mortgages when traditional lenders may not be able to, delivering the specialist approach that makes up the Kensington Difference.
The Role
We’re looking for Servicing Agents to join our Customer Service team.
You’ll support customers throughout their mortgage servicing journey, handling enquiries relating to mortgage accounts, payments and general servicing needs.
You’ll listen carefully to understand each customer’s situation, provide clear and accurate information, and take ownership of enquiries through to resolution. You'll also work across multiple systems while ensuring customer records are kept accurate and up to date.
What You’ll Be Doing
- Handling customer enquiries about mortgage accounts, payments and servicing needs
- Managing a high volume of calls and transactions professionally and accurately
- Investigating and resolving customer queries
- Providing clear information and keeping customers updated
- Taking ownership of enquiries and working with colleagues to achieve the right customer outcome
- Prioritising your workload to meet agreed service levels
- Maintaining accurate customer records
- Working in line with internal policies and FCA requirements
What We’re Looking For
- Previous experience in customer service, a contact centre or financial services is desirable
- A genuine commitment to delivering positive customer outcomes
- Strong verbal and written communication skills
- Excellent listening and questioning skills
- Confidence handling different types of customer enquiries
- A calm and effective approach to problem-solving
- Good attention to detail and decision-making skills
- The ability to navigate multiple systems accurately while engaging with customers
Why Join Us?
At Kensington Mortgages, our people are at the heart of what we do. You’ll join a supportive and inclusive environment where we value professional development, work-life balance and the contribution each individual brings to the business.
Ready to Join Us?
If you’re passionate about helping customers and want to build your career within financial services, we’d love to hear from you.
Apply today to join Kensington Mortgages and make a real difference to our customers.
Important Information
- The role has a fixed start date of 11 January 2027
- Please avoid booking annual leave during the first seven weeks to allow full participation in training
- All offers are subject to background checks, including DBS, credit and Right to Work
- A valid passport is required to complete a digital Right to Work check. Otherwise, you’ll need to attend our Marlow, Buckinghamshire office to present your identification in person