Location: Remote, UK based Salary: Up to &#xA3;26,000 + excellent benefits Hours: Monday to Friday, 09:00&#x2013;17:30 Start Date: 11 January 2027 Holiday: 25 days About Kensington MortgagesKensington Mortgages, part of the Barclays Group, has been providing specialist mortgage solutions for over 25 years. We help customers secure mortgages when traditional lenders may not be able to, delivering the specialist approach that makes up the Kensington Difference. The RoleWe&#x2019;re looking for Servicing Agents to join our Customer Service team.You&#x2019;ll support customers throughout their mortgage servicing journey, handling enquiries relating to mortgage accounts, payments and general servicing needs. You&#x2019;ll listen carefully to understand each customer&#x2019;s situation, provide clear and accurate information, and take ownership of enquiries through to resolution. You&apos;ll also work across multiple systems while ensuring customer records are kept accurate and up to date. What You&#x2019;ll Be Doing<ul><li>Handling customer enquiries about mortgage accounts, payments and servicing needs</li><li>Managing a high volume of calls and transactions professionally and accurately</li><li>Investigating and resolving customer queries</li><li>Providing clear information and keeping customers updated</li><li>Taking ownership of enquiries and working with colleagues to achieve the right customer outcome</li><li>Prioritising your workload to meet agreed service levels</li><li>Maintaining accurate customer records</li><li>Working in line with internal policies and FCA requirements</li></ul> What We&#x2019;re Looking For<ul><li>Previous experience in customer service, a contact centre or financial services is desirable</li><li>A genuine commitment to delivering positive customer outcomes</li><li>Strong verbal and written communication skills</li><li>Excellent listening and questioning skills</li><li>Confidence handling different types of customer enquiries</li><li>A calm and effective approach to problem-solving</li><li>Good attention to detail and decision-making skills</li><li>The ability to navigate multiple systems accurately while engaging with customers</li></ul> Why Join Us?At Kensington Mortgages, our people are at the heart of what we do. You&#x2019;ll join a supportive and inclusive environment where we value professional development, work-life balance and the contribution each individual brings to the business. Ready to Join Us?If you&#x2019;re passionate about helping customers and want to build your career within financial services, we&#x2019;d love to hear from you. Apply today to join Kensington Mortgages and make a real difference to our customers. Important Information<ul><li>The role has a fixed start date of 11 January 2027</li><li>Please avoid booking annual leave during the first seven weeks to allow full participation in training</li><li>All offers are subject to background checks, including DBS, credit and Right to Work</li><li>A valid passport is required to complete a digital Right to Work check. Otherwise, you&#x2019;ll need to attend our Marlow, Buckinghamshire office to present your identification in person</li></ul>

Customer Services Agent

About The Role 12 Month Fixed Term Contract Great with people, calm under pressure and love getting to the bottom of a question? As an AskHR Advisor, you&#x2019;ll be the first point of contact for colleagues who need support, helping them navigate HR questions and find clear, accurate answers. You don&#x2019;t need to have built your career in HR already. If you&#x2019;ve got brilliant customer service skills and you&#x2019;re looking for an opportunity to develop within HR, this could be your next step. At EDF, Success is Personal, and we&#x2019;ll give you the opportunity to grow your knowledge while making a real difference to our people. The Opportunity As an AskHR Advisor, you&#x2019;ll join our Employee Services team, providing first-line support to employees and managers across the business. You&#x2019;ll manage conversations through Live Chat, email and our case management system, helping people understand HR policies and making sure they get the right support. It&#x2019;s an important role in the experience we give our people as we continue our journey towards An Electric Britain. You&#x2019;ll join us on a salary of circa &#xA3;28,000 per annum on a 12-month fixed term contract, working full-time, Monday to Friday, 9am to 5pm. The team works remotely from home, so there&#x2019;s no requirement to regularly attend an office. We&#x2019;re looking for someone based close to #Hove or #Exeter, giving you the flexibility to work from one of these offices if you&#x2019;d like to. Customer service is a big part of this role. You&#x2019;ll need to be comfortable managing different queries, working with clear policies and processes, and taking ownership to get things resolved. You&#x2019;ll work closely with colleagues across HR and Employee Services, building your HR knowledge as you go. So, if you&#x2019;re proactive, organised and patient, with great people skills and an eye for detail, there&#x2019;s plenty of opportunity to develop. Across smart meters, heating and electric vehicles, EDF&#x2019;s Customers business is helping to shape a smarter, energy-saving future. We&#x2019;re proud to be a Sunday Times Best Places to Work Top 10 Very Big Organisation for two years running and a Highly Commended workplace for disabled employees. Who You Are We&#x2019;re looking for an AskHR Advisor who enjoys helping people and can balance great customer service with accuracy and attention to detail. You could already have experience within HR, or you might have developed your skills in a busy customer service environment and be looking to start or develop a career in HR. To be shortlisted, you need to offer&#x2026; <ul><li>Experience providing great customer service and managing customer or colleague queries</li><li>Experience using digital channels such as Live Chat, email or case management systems</li><li>Strong written and verbal communication skills, with the ability to communicate clearly with different stakeholders</li><li>Strong organisation and attention to detail, with the ability to manage multiple queries and priorities</li><li>A proactive approach, with experience taking ownership of queries or tasks through to resolution </li></ul>What You&#x2019;ll Be Doing <ul><li>Managing HR queries through Live Chat, email and our case management system</li><li>Giving employees and managers clear information and first-line guidance on HR policies and processes</li><li>Taking ownership of queries, working with Employee Services and wider HR teams to make sure they&#x2019;re resolved</li><li>Keeping employee information and case records accurate, up to date and confidential</li><li>Helping colleagues use our HR tools and resources while looking for opportunities to improve the service we provide </li></ul>Pay, Benefits And Culture Alongside a starting salary of circa &#xA3;28,000 per annum, potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more. At EDF, we believe there are multiple definitions of what it means to succeed. That&#x2019;s why we offer you the freedom to develop a career that&#x2019;s unique to you. Here, Success is Personal &#x2013; it&#x2019;s your journey, powered by us. Everyone is welcome at EDF; we&#x2019;re committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments. Join us and find your success at EDF! Closing date: Sunday 25th October #SuccessIsPersonal #EDFcareers Success is Personal. It&apos;s your journey, powered by us. Join us and drive the transition towards An Electric Britain.

AskHR Advisor

&#x1F3E0; Location: Fully Remote &#x2013; UK Based&#x1F4B7; Salary: &#xA3;27,000&#x2013;&#xA3;33,000, depending on experience&#x1F5D3;&#xFE0F; Hours: 9.00am&#x2013;5.00pm, Monday&#x2013;Friday The OpportunityFindCore are thrilled to be assisting a business with the recruitment of a Sales Administrator.Supporting the sales team with day-to-day administration, processing customer orders and helping ensure a smooth customer experience from initial enquiry through to delivery. Key Responsibilities<ul><li>Process sales orders accurately and maintain customer records</li><li>Prepare quotations and follow up on outstanding enquiries</li><li>Respond to customer queries by telephone and email</li><li>Liaise with internal teams to confirm stock availability and delivery times</li><li>Update the CRM and prepare sales reports</li><li>Provide administrative support to the wider sales team</li></ul> Skills &amp; Experience<ul><li>Previous experience in similar role or ability to do role</li><li>Strong organisational skills and attention to detail</li><li>Confident telephone manner and clear written communication</li><li>Comfortable using Microsoft Office and learning new systems</li><li>Able to prioritise tasks and manage multiple enquiries</li><li>Comfortable working independently and communicating with a remote team</li></ul> What&#x2019;s on Offer<ul><li>Salary of &#xA3;27,000&#x2013;&#xA3;33,000, depending on experience</li><li>Fully remote working</li><li>Consistent Monday&#x2013;Friday hours, 9.00am&#x2013;5.00pm</li><li>A varied role combining sales support, administration and customer service</li></ul> The closing date for applications is 15/11/2026. Applications will only be reviewed once the closing date has passed.

Sales Administrator – Fully Remote

Location : Remote (work from home) Stand Out of the Cloud. At Sherweb, we believe there&apos;s always a different way forward. We help businesses navigate the cloud with confidence, curiosity, and expertise, and we bring that same mindset to our people. If you&apos;re looking for a place where you can challenge assumptions, explore new opportunities, and build a career that&apos;s uniquely yours, you&apos;ve come to the right place. Here, you won&apos;t be asked to fit a predetermined path. You&apos;ll be encouraged to discover what&apos;s possible and go further than you thought you could. Here&apos;s how you will contribute to the success of the company Our team goal is to make sure people use the best tools to work efficiently. You will contribute to this objective by being the main point of contact for all incoming calls, various requests from our direct customers as well as from our partners. Succeeding in this role means having the customer&apos;s concern at the heart of your actions while being attentive to needs. To do this, you will collaborate with sales advisors, direct clients, partners and other key stakeholders. Here&apos;s what your day-to-day will look like in this role <ul><li>Ensure the timely and successful delivery of Sherweb&#x2019;s solutions according to customer needs and objectives.</li><li>Accompany our customers on their journey of learning but providing full platform training, onboarding and supporting both new and existing customers.</li><li>Collect customer feedback and identify opportunities to continuously improve our product and service offerings.</li><li>Provide pre- and post-sales support.</li><li>Play an important role in retaining our customers and partners by offering best-in-class, efficient and professional solutions as required.</li><li>Have a strong focus on first-contact resolutions and problem-solving with a high sense of urgency to understand and resolve customer issues.</li><li>Drive customer engagement and delight through meaningful and memorable conversations. </li></ul>Here&apos;s what you need to have and master to get the job <ul><li>You are driven by helping customers.</li><li>You take pride in resolving issues within tight timelines.</li><li>You are passionate about Customer Experience and in delighting them at each contact.</li><li>You are a natural, personable and dedicated team player.</li><li>Prior customer contact experience (telesales, call center, helpdesk).</li><li>Familiarity with Managed Service Providers (MSPs) and their operations.</li><li>Excellent communication and interpersonal skills. </li></ul>A Workplace Built For People Who Like To Explore <ul><li>A welcoming and diverse culture where different perspectives help us discover better ways forward </li><li>Modern tools and technologies that empower you to do your best work </li><li>A results-driven environment that values initiative, curiosity, and fresh thinking </li><li>The freedom to take ownership, try new approaches, and make a meaningful impact </li><li>Annual performance and compensation reviews that recognize growth and contribution </li><li>Talented, supportive colleagues who are always willing to share knowledge and learn from one another </li></ul>A flexible total rewards package designed around you <ul><li>Competitive base salary </li><li>Vacation entitlement that recognizes your previous experience </li><li>Additional paid time off to rest, recharge, and come back inspired </li><li>Flexible benefits that adapt to your needs and stage of life </li><li>Flexible savings options to help you plan for what&apos;s next </li></ul>The freedom to grow your way Your career doesn&apos;t have to follow a predetermined route. Whether you&apos;re looking to deepen your expertise, explore a new role, take on bigger challenges, or discover skills you never knew you had, we&apos;ll give you the space, support, and opportunities to make it happen. And of course, there&apos;s SherwebLife Our people are spread across different locations, backgrounds, and experiences, but we make time to connect. From virtual events to in-person gatherings, SherwebLife brings us together to celebrate, learn, have fun, and create memorable moments throughout the year. Stand Out of the Cloud. Discover how far your curiosity can take you. LI-AG1

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