Remote Customer Service Advisor&#x1F4CD; United Kingdom&#x1F3E0; Fully Remote&#x1F4BC; Full-Time | Permanent&#x1F4B0; &#xA3;28,000&#x2013;&#xA3;35,000 per annum&#x1F3AF; Entry LevelOverviewLooking for a flexible remote role where you can build valuable customer service experience?This Remote Customer Service Advisor opportunity is available through CV-BRIDGE LTD, connecting candidates with relevant career opportunities across the UK.You&#x2019;ll support customers, resolve queries and deliver a positive experience across phone, email and online channels.Key Responsibilities<ul><li>Respond to customer enquiries professionally.</li><li>Resolve questions and customer issues efficiently.</li><li>Provide clear and accurate information.</li><li>Maintain customer records and interaction notes.</li><li>Deliver friendly and helpful customer service.</li><li>Work with the team to meet service standards.</li></ul>Requirements<ul><li>Confident and friendly communication skills.</li><li>Strong customer-focused attitude.</li><li>Good listening and problem-solving skills.</li><li>Reliable and organised when working remotely.</li><li>Comfortable using computers and online systems.</li><li>Previous customer service experience is helpful but not essential.</li></ul>What We Offer<ul><li>&#xA3;28,000&#x2013;&#xA3;35,000 per annum</li><li>Fully remote working.</li><li>Full-time, permanent position.</li><li>Training and ongoing support.</li><li>Supportive working environment.</li><li>Career development and progression opportunities.</li></ul>How to ApplyApply in around 20&#x2013;25 seconds &#x2014; confirm your details, upload your CV and submit your application.

Remote Customer Service Advisor

About UsRenaissance&#xAE; is a global leader in education technology. We help schools and school groups in the UK and around the world with educational assessments, practice and intervention solutions, and data analytics. Renaissance now incorporates GL Assessment (known internationally as GL Education), too &#x2013; a leading provider of educational assessments. Together, our assessments offer the ideal starting point to help teachers understand their students&#x2019; strengths and pinpoint areas of need. Our teaching and learning tools then provide effective next steps, with online literacy and maths solutions that meet students exactly where we are.Worldwide, we support over 18 million students, operating in over 100 countries. Are you passionate about delivering exceptional customer experiences and helping customers get the very best start to their journey? We&apos;re looking for a Customer Onboarding Specialist to join our Customer Experience team on a 12-month fixed-term contract. In this role, you&apos;ll be the key link between the point of sale and customer training, ensuring schools have a smooth, positive, and successful onboarding experience from day one. As one of the first people our customers interact with after choosing our solutions, you&apos;ll play a pivotal role in building strong relationships, guiding schools through implementation, answering questions, and setting them up for long-term success. If you&apos;re organised, customer-focused, and enjoy helping people navigate new systems and processes, we&apos;d love to hear from you. What You&apos;ll Be DoingAs a Customer Onboarding Specialist, you&apos;ll manage a portfolio of schools, supporting them through every stage of their onboarding journey and ensuring they feel confident and prepared to begin using our products. Key Responsibilities Include<ul><li>Managing multiple customer onboarding journeys from point of sale through to training handover.</li><li>Leading onboarding consultations to understand customer needs, discuss onboarding options, and guide customers through setup processes.</li><li>Building strong relationships with customers and acting as their primary point of contact during onboarding.</li><li>Maintaining accurate customer records and capturing key information within our CRM system.</li><li>Handling inbound and outbound calls and emails, ensuring customer questions are answered quickly and effectively.</li><li>Working towards agreed KPIs to help customers complete onboarding within target timeframes.</li><li>Collaborating with internal teams to coordinate technical support and resolve customer issues.</li><li>Partnering closely with trainers to ensure seamless handovers and a positive customer experience.</li><li>Proactively identifying customers who may be at risk of disengagement and working with colleagues to re-engage and support them.</li><li>Championing customer success and continually looking for ways to add value throughout the onboarding journey.</li></ul> What We&apos;re Looking ForWe&apos;re looking for someone who combines excellent customer service skills with strong organisation and the confidence to guide customers through a personalised onboarding experience. You&apos;ll Ideally Have<ul><li>Previous experience in a customer onboarding, customer success, account management, or customer support role.</li><li>Experience working directly with customers in a customer-facing environment.</li><li>Strong organisational and time management skills, with the ability to manage multiple priorities.</li><li>Experience scheduling and coordinating meetings using Microsoft Teams and Zoom.</li><li>Experience using CRM systems and confidence learning new software platforms.</li><li>Excellent communication and presentation skills with a friendly, professional approach.</li><li>The ability to adapt your communication style to suit different audiences.</li><li>Confidence leading customers through onboarding journeys and demonstrating processes (full product training provided).</li><li>A proactive mindset and the ability to think creatively when overcoming challenges or handling objections.</li><li>A collaborative approach and a passion for working as part of a supportive team.</li></ul> Bonus points for another language - French or Arabic would be ideal! Additional information: This is role is a Remote UK based role, all candidates must reside and hold the right to work in the United Kingdom. (Please note we do not offer sponsorship for this position) Please note: This is a fixed term 12 month contract Salary - up to &#xA3;30k plus benefits &#x1F381;Benefits<ul><li>25 Days a year plus Bank Holidays (3 to be used for our Christmas shutdown)</li><li>A day off for your birthday to celebrate in style!</li><li>Workplace Nursery scheme</li><li>5 volunteering days a year to use for the causes of your choice</li><li>Access to a benefits and discount platform with access to 1000&#x2019;s of discounts at retailers, leisure attractions and restaurants</li><li>BUPA Healthcare, Life assurance, Permanent health insurance</li><li>Pension scheme with enhanced employer contribution &#x2013; up to 8%</li><li>Season ticket loan and EAP</li></ul> We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI Matters Network which is owned and driven by our staff. We are an equal opportunities employer. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within our organisation. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please contact us and we will talk this through with you. All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit.This role is subject to DBS and background checks.

Onboarding Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service &amp; SDR Biling&#xFC;e based in United Kingdom. This role offers an opportunity to work with international clients from a fully remote environment while combining customer service and sales development responsibilities. You will help global customers resolve questions and issues while contributing to strong satisfaction and long-term relationships. For candidates focused on sales development, the role also includes identifying business opportunities and supporting prospecting activities. You will use CRM and customer support platforms to manage interactions, maintain accurate records, and ensure efficient follow-up. The position is well suited to a bilingual professional who communicates confidently across cultures and enjoys solving problems. You will join dynamic, multicultural teams working on international projects with opportunities to develop your skills and career. It is an excellent opportunity for an experienced Customer Service, Customer Support, or SDR professional seeking flexibility and global exposure. Accountabilities <ul><li>Respond to customer inquiries and provide timely, professional support to clients across international markets.</li><li>Investigate customer issues, identify appropriate solutions, and ensure requests are resolved effectively.</li><li>Maintain high standards of customer satisfaction throughout every interaction.</li><li>Manage customer interactions and related information accurately using CRM and customer support platforms such as Zendesk, HubSpot, or similar tools.</li><li>For SDR-focused responsibilities, identify qualified business opportunities and conduct prospecting activities with potential customers.</li><li>Engage with prospects and customers through clear, professional, and persuasive communication.</li><li>Maintain accurate records of customer and prospect interactions and ensure appropriate follow-up.</li><li>Collaborate with internal teams when necessary to resolve complex customer requests or support business development activities. </li></ul>Requirements <ul><li>2&#x2013;3 years of professional experience in Customer Service, Customer Support, Sales Development Representative, or a closely related role.</li><li>Advanced proficiency at B2/C1 level in at least one of the following languages: English, French, German, Italian, or Portuguese.</li><li>Strong verbal and written communication skills, with the ability to interact effectively with customers and prospects from different cultural backgrounds.</li><li>Customer-focused, solution-oriented approach with strong problem-solving abilities.</li><li>Experience using CRM and customer service management tools such as Zendesk, HubSpot, or similar platforms.</li><li>Ability to manage multiple customer requests, prospecting activities, and follow-ups in an organized manner.</li><li>Proactive and adaptable mindset, with the ability to work effectively in an international and multicultural environment.</li><li>Comfortable working independently in a fully remote setting.</li><li>Strong interpersonal skills and a professional approach to customer and prospect interactions. </li></ul>Benefits <ul><li>100% remote work, providing the flexibility to work from home.</li><li>Opportunity to contribute to international projects and work with global customers.</li><li>Dynamic and multicultural working environment.</li><li>Opportunities for professional development, career growth, and long-term stability.</li><li>Monthly compensation paid in USD through Ontop.</li><li>Exposure to both customer service and sales development activities, depending on the role focus. </li></ul>How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role&apos;s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Service & SDR Bilingüe

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. As a Live Chat Agent, you will support users through live chat, answer product questions, resolve issues, and help create a thoughtful and trustworthy customer experience. Why Join Us &#x2022; Build real, production AI agents used by real users&#x2022; High ownership and impact&#x2022; Work at the intersection of AI, agents, and product&#x2022; Shape how people experience AI-driven job search Responsibilities &#x2022; Respond to users through live chat in a timely, clear, and empathetic manner&#x2022; Help users understand product features and job search workflows&#x2022; Troubleshoot common account, product, and technical issues&#x2022; Escalate complex issues to the appropriate internal teams&#x2022; Document conversations, resolutions, and recurring user problems&#x2022; Share customer feedback and product improvement opportunities&#x2022; Maintain a high standard of accuracy, professionalism, and privacyQualification Required &#x2022; Excellent written and spoken English&#x2022; Strong customer-service mindset and empathy for users&#x2022; Ability to manage multiple conversations while maintaining accuracy&#x2022; Strong problem-solving and communication skills&#x2022; Ability to work remotely within the United Kingdom during agreed service hours Preferred &#x2022; Previous experience in customer support, live chat, operations, or another user-facing role&#x2022; Familiarity with SaaS products, CRM systems, or support tools&#x2022; Interest in AI, job search, and consumer technology&#x2022; Experience working in a fast-paced startup environment

Live Chat Agent

By joining Sedgwick, you&apos;ll be part of something truly meaningful. It&#x2019;s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there&#x2019;s no limit to what you can achieve. Motor Claims Handler Take the Next Step in Your Career in Motor Claims with Full Ownership, Expert Support and Clear Development Opportunities. Job Location: United Kingdom, remote working Job Type: Permanent&#x202F; Remuneration: Competitive salary taking into account skills, experience and qualifications &#x202F; We have a fantastic opportunity for a Motor Claims Handler to join the team and can be based anywhere in the UK. Join a supportive and growing team where you&apos;ll have the opportunity to build a rewarding career in motor claims. This role is ideal for someone with some existing motor claims experience who is looking to broaden their knowledge, develop new skills and take ownership of claims from start to finish. If you&apos;re customer-focused, proactive and eager to learn, you&apos;ll be given the tools and support needed to succeed. As a Motor Claims Handler, you&apos;ll manage a varied caseload, guiding customers through what can often be a difficult time. From the initial notification of a claim through to settlement, you&#x2019;ll gain exposure to every stage of the claims journey, including liability investigations, vehicle damage, credit hire and injury-related matters. This is an excellent opportunity to expand your expertise beyond a single area of claims and develop into a well-rounded claims professional. You&apos;ll be empowered to take increasing ownership of your claims, making informed decisions, conducting investigations and driving claims towards timely and fair resolutions. Proactive claims management is at the heart of the role, and you&apos;ll play a key part in delivering an exceptional customer experience while achieving positive outcomes for all parties involved. We are committed to investing in your development. Through ongoing training, coaching and support from experienced colleagues, you&apos;ll have clear opportunities to enhance your technical knowledge, build your confidence and progress your career. As your skills grow, you&apos;ll be supported to handle more complex claims and take the next steps in your professional journey. We also recognise the importance of flexibility and work-life balance. Our hybrid working approach allows colleagues to split their time between home and the office, while our modern, collaborative workspace provides a welcoming environment to connect, learn from others and be part of a supportive team culture The skills you will have when you apply:&#x202F; <ul><li> Qualifications &#x2013; A good standard of education, including GCSEs (or equivalent qualifications).</li><li> Motor Claims Experience &#x2013; Previous experience handling motor claims, including areas such as vehicle repairs, credit hire or personal injury claims.</li><li> Customer Service Excellence &#x2013; Strong customer service skills gained within a professional office environment, with a focus on delivering positive customer outcomes.</li><li> Self-Motivation &amp; Teamwork &#x2013; Ability to work independently using your own initiative, while also contributing effectively as part of a collaborative team.</li><li> Organisation &amp; Prioritisation &#x2013; Excellent organisational skills with the ability to manage competing priorities and maintain a high level of accuracy.</li><li> Target Focused &#x2013; Experience working towards monthly targets and objectives, with a commitment to achieving both individual and team goals.</li><li> Communication Skills &#x2013; Strong verbal and written communication skills, with the ability to build relationships and convey information clearly and professionally.</li><li> IT Proficiency &#x2013; Confident using a range of IT systems and Microsoft Office applications in a fast-paced environment.</li><li> Language Skills &#x2013; Bilingual or multilingual abilities would be advantageous and are welcomed as part of our diverse global business. </li></ul>What we&#x2019;ll give you for this role: &#x202F; Remuneration &amp; more&#x202F; <ul><li>Competitive salary taking into account skills, experience and qualifications&#x202F;</li><li>A Self Invested Personal Pension Scheme (SIPP)</li><li>Holiday allowance of 25 days plus bank holidays&#x202F;</li><li>Flexible working from our office or your home&#x202F; </li></ul>Health &amp; support&#x202F; <ul><li>Private healthcare plan (including pre-existing conditions)&#x202F;</li><li>Life assurance&#x202F; </li><li>Group Income Protection&#x202F;</li><li>Employee assistance programme for employee wellbeing </li></ul>Other Benefits&#x202F; <ul><li>Voluntary benefits &#x2013; green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications</li><li>Discounts on various products and services </li></ul>This isn&apos;t just a position, it&apos;s a pivotal role in shaping our industry&#x202F; At Sedgwick, not only will you be working behind the scenes for some of the UK&apos;s most trusted insurance brands helping to resolve millions of claims every year, you&apos;ll also be an architect of tomorrow&apos;s insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education &#x2013; all available to you starting from your very first day.&#x202F; You&apos;ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn&apos;t just a job; it&apos;s an opportunity to shape the future of insurance.&#x202F; Next steps for you:&#x202F; Think we&apos;d be a great match? Apply now &#x2013;&#x202F;we want to hear from you.&#x202F; If you&#x2019;re unsure whether you have all the skills needed then do apply &#x2013;&#x202F;we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.&#x202F;&#x202F; Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.&#x202F;&#x202F; After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Motor Claims Handler

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. As a Live Chat Agent, you will support users through live chat, answer product questions, resolve issues, and help create a thoughtful and trustworthy customer experience.

Why Join Us

• Build real, production AI agents used by real users

• High ownership and impact

• Work at the intersection of AI, agents, and product

• Shape how people experience AI-driven job search

Responsibilities

• Respond to users through live chat in a timely, clear, and empathetic manner

• Help users understand product features and job search workflows

• Troubleshoot common account, product, and technical issues

• Escalate complex issues to the appropriate internal teams

• Document conversations, resolutions, and recurring user problems

• Share customer feedback and product improvement opportunities

• Maintain a high standard of accuracy, professionalism, and privacy

Qualification

Required

• Excellent written and spoken English

• Strong customer-service mindset and empathy for users

• Ability to manage multiple conversations while maintaining accuracy

• Strong problem-solving and communication skills

• Ability to work remotely within the United Kingdom during agreed service hours

Preferred

• Previous experience in customer support, live chat, operations, or another user-facing role

• Familiarity with SaaS products, CRM systems, or support tools

• Interest in AI, job search, and consumer technology

• Experience working in a fast-paced startup environment

**This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.** She will pick the best candidates from Jack's network. The next step is to speak to Jack. **Job Title** Short-Term Rental Operations Assistant **Salary** Not Disclosed **Company Description** WHISTERFIELD LTD is a design-led, wellbeing-first short-term rental brand managing premium properties across the UK. Founded by hospitality and creative strategy veterans Nick Birkett and Sukki Menon, the company focuses on exceptional guest experiences and high operational standards within the growing premium hospitality market. **Job Description** As an Operations Assistant at WHISTERFIELD LTD, you will own the day-to-day management of a premium short-term rental portfolio. You will leverage Hospitable and Price Labs to handle guest communications, optimize pricing, and coordinate cleaning teams. This proactive role is essential for maintaining high operational standards while supporting the founders' growth and brand development goals. **Location** Remote **Why this role is remarkable**

*   Take full ownership of operational systems for a premium brand, moving beyond basic admin to strategic platform management.
*   Work directly with founders who bring 25+ years of combined experience in hospitality, creative strategy, and property.
*   Gain the opportunity to scale with a growing family-owned business and eventually transition into a senior operations leadership role.

**What You Will Do**

*   Fully manage and optimize Hospitable.com daily, including implementing AI integrations and advanced platform features for guest communication.
*   Coordinate all guest journeys and cleaning schedules, ensuring seamless transitions from initial inquiry to final property check-out.
*   Monitor calendars and dynamic pricing strategies via Price Labs to maximize occupancy and revenue across the property portfolio.

**The ideal candidate**

*   Proven hands-on experience managing short-term rental operations specifically using PMS software such as Hospitable and Price Labs.
*   Strong background in logistics and cleaner scheduling, with a sharp eye for detail regarding property maintenance and guest readiness.
*   Exceptional written and spoken English skills with a proactive, independent work ethic suited for a remote, flexible environment.

**Who are Jack & Jill?** Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate. **How does this work?**

*   Jack's an AI agent for job searching and career coaching. He works for you.
*   Jill is the AI recruiter working for the company. She recruits from Jack's network.
*   If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.

**We never post fake jobs** This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.

Short-Term Rental Operations Assistant at WHISTERFIELD LTD

**Location:** Remote

**Reports to:** Chief Sales Officer (CSO)

**About usecure**

At usecure, we're transforming how organisations manage human cyber risk. Our fast-growing SaaS platform helps businesses automate security awareness training, run real-world phishing simulations, and simplify compliance, ultimately building a stronger security culture for customers around the world.

**The Opportunity**

We’re looking for a solutions oriented Customer Success Representative. You’ll be a critical link between our Commercial department and clients, ensuring customers successfully deploy, adopt, and gain value from the usecure platform.

As the first point of contact for Administrators needing support via our live-chat, you’ll also ensure issues are resolved efficiently and that customers feel confident and empowered using our platform.

You’ll play an important role in improving internal processes, enhancing our documentation, supporting revenue operations, and feeding valuable insights back into the product and commercial teams. If you enjoy solving problems and improving systems (not just following them) this is a great opportunity to grow within the Customer Success (CS) function of a fast-scaling SaaS business.

**What You’ll DoNew Customer Onboarding**

*   Run onboarding calls for new customers to ensure frictionless deployment.
*   Support onboarding workflows by ensuring customers have the resources and guidance needed for early success.
*   Ensure seamless communication between CS and the Account Management team.

**Existing Customer Utilisation**

*   Assist the Sales team with support and utilisation calls with existing customers.
*   Help monitor customer health indicators and flag accounts that need proactive engagement.
*   Assist the Sales team with recurring tasks such as usage reviews, reporting, and customer follow-ups.

**Customer Support & Interaction**

*   Provide first-line support via our live chat, delivering timely, friendly, and solutions-focused responses.
*   Triage incoming enquiries and ensure clear, well-documented escalation processes for more complex issues.
*   Maintain high customer satisfaction by resolving issues efficiently and communicating updates clearly.

**Documentation & Self-Serve Experience**

*   Help ensure our Help Centre is accurate, up-to-date, and easy to navigate.
*   Contribute towards articles, FAQs, troubleshooting guides, and best-practice content.
*   Identify common customer questions and proactively suggest documentation improvements.

**Cross-Functional Support**

*   Identifying early churn risks through customer data and usage analysis.
*   Supporting reactivation of lost opportunities
*   Supporting lead allocation workflows and communication handoffs.
*   Share customer insights with Product, Sales, and Marketing to help influence roadmap decisions and messaging.

**Continuous Improvement**

*   Proactively identify improvements to live chat processes, support SLAs, and documentation workflows.
*   Work with the leadership team to build new processes, refine existing ones, and contribute to overall CS excellence.

**What You’ll BringMust-haves**

*   Experience in Customer Success at a SaaS Company
*   Experience working with live chat-based support platforms (e.g. Intercom, Zendesk, Crisp).
*   Strong communication skills: clear, concise, and personable.
*   A proactive, problem-solving mindset. You don’t just answer questions: you understand the intent behind the question, guide clients effortlessly, and improve the underlying process.
*   Ability to troubleshoot customer issues logically and empathetically.
*   Comfortable working across multiple systems (CRM, support platforms, analytics tools).
*   Highly organised with strong attention to detail: you’re comfortable working with datasets and extracting actionable insights.

**Nice-to-haves**

*   Exposure to revenue operations, pipeline workflows, or churn analytics.
*   Experience creating help centre or knowledge base content.

**Why usecure?**

*   Make an impact: You’ll play a key role in shaping the customer experience at a growing SaaS company.
*   Grow with us: You’ll learn from experienced leaders and have a clear path for progression as the team scales.
*   Supportive culture: Collaborative, friendly, and mission-driven environment.
*   Competitive package: Strong benefits, flexibility, and all the tools you need to thrive.

usecure is an equal opportunity employer. We’re committed to building an inclusive team that reflects the diversity of our customers and communities.

Customer Success Representative

**Remote Working | £27,802.12 Starting Salary | 37.5 Hours per Week | Paid Weekend Overtime | Career DevelopmentJoin Carousel as a Client Services Advisor** Are you passionate about delivering great customer service? Do you enjoy solving problems, building strong relationships and making sure customers receive the best possible experience? We’re looking for a proactive and enthusiastic **Client Services Advisor** to join our Client Services team at **Carousel Logistics, part of the DANX Carousel Group**. This is a predominantly **home-based role**, giving you the flexibility of remote working, with the option to work from our **Sittingbourne office or one of our Midlands offices** if you prefer. As part of a leading pan-European critical service logistics business operating across 10 countries, you’ll join a growing international organisation where great service, personal development and making a difference are genuinely valued. **What You’ll Be Doing** As a Client Services Advisor, you’ll be a key point of contact for our clients and suppliers, taking ownership of enquiries and ensuring they receive a professional, proactive and positive experience. No two days are exactly the same. You’ll solve problems, manage client relationships, work closely with colleagues across the business and help ensure we consistently deliver the high standards our clients expect. **Your Key Responsibilities Will Include**

*   Delivering service excellence and a consistently positive experience for our clients.
*   Taking ownership of client enquiries from initial contact through to resolution.
*   Resolving operational issues quickly and effectively, while keeping clients proactively informed.
*   Working to achieve first-contact resolution wherever possible.
*   Ensuring agreed client service levels (SLAs) are consistently achieved.
*   Building strong and trusted relationships with clients and internal teams.
*   Investigating and resolving internal invoice queries to help ensure clients are billed accurately.
*   Identifying opportunities to improve processes, service, efficiency and cost.
*   Going the extra mile to find solutions and deliver the best possible outcome for our clients.

**What We’re Looking For** We’re looking for someone who genuinely cares about providing excellent service and enjoys taking ownership and getting things done. You’ll be organised, confident communicating with different people and comfortable working in a busy environment where priorities can change quickly. **Ideally, You’ll Bring**

*   Customer service experience gained within a fast-paced logistics environment.
*   Experience of proactively managing client or customer relationships.
*   Excellent verbal and written communication skills.
*   Strong organisational and prioritisation skills.
*   A proactive, solutions-focused approach to problems.
*   The confidence to take ownership of issues and see them through to resolution.
*   A positive, energetic and collaborative approach.
*   A genuine desire to deliver an excellent client experience.

**Salary, Hours & Benefits** We want our people to feel rewarded and supported. In return for your contribution, you’ll receive:

*   Starting basic salary of £27,802.12 per annum, with opportunities to increase over time through a salary scale based on experience and performance.
*   37.5 hours per week
*   Weekend overtime rota, providing opportunities to earn additional pay alongside your basic salary.
*   Remote working, with the option to work from one of our offices.
*   24 days' annual leave plus Bank Holidays.
*   Your birthday off, plus one additional day off each year.
*   Health Cash Plan Scheme.
*   Company discount portal.
*   Auto-enrolment pension scheme.
*   Company events.
*   Training and development opportunities.
*   Opportunities to develop and progress your career within a growing international organisation.

**Our Values** Everything we do at Carousel is underpinned by three core values: **Ownership** We empower our people to take responsibility, make decisions and deliver successful results against clear objectives. **Learning** We encourage everyone to develop, grow, share knowledge, ask questions and learn from experience. **Caring** We look out for each other and show genuine respect for our clients, colleagues, families, partners and the wider community. **Why Join Carousel?** At Carousel, you won’t simply be answering client queries. You’ll have the opportunity to **take ownership, solve problems, build relationships and make a genuine difference to the service our clients receive**. You’ll be joining a supportive team within a successful and growing European logistics organisation, with the flexibility of remote working, the opportunity to earn additional pay through our weekend overtime rota, and genuine opportunities to develop your skills and progress your career. If you’re passionate about great service, enjoy solving problems and want to be part of a business where your contribution matters, **we’d love to hear from you.Apply today and take the next step in your career with Carousel.**

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