**About The Company** Standing on Giants is the world’s first agency for businesses that want to build a brand-owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, AWS, Google, and Eon Next, helping them launch successful communities that deliver real results. We were Khoros Kudos award-winners in 2020, recognising our work as Best-In-Class. We are proud to be the first online community company to attain B Corp Certification, meaning we ascribe to the highest standards of environmental and social responsibility. As a company, our vision is a world where business works for the benefit of people and planet, not just profit, powered by trusting and collaborative communities. As a result, it’s important that we take active steps towards this every day in our work. Our people are, therefore, of central importance. We have a range of employee benefits to enable you to do your job to the best of your ability and we pride ourselves on our supportive, open environment and shared efforts to keep our working practices as sustainable as possible. **About The Role** Do you have a passion for people, community, and travel? If so, this is the role for you! We’re looking for a proactive and people-centric Moderator to join our community team supporting Airbnb, one of the world’s most beloved travel brands. As a Moderator for the Airbnb Host Clubs, you’ll play a vital role in maintaining a welcoming, inclusive, and safe environment for Airbnb Hosts around the world. You’ll identify and escalate technical or community-related issues to the right stakeholders. This role requires flexibility in terms of working hours and weekend coverage, please see the details below. You’re a fast learner who’s calm under pressure, with a sharp eye for detail and a deep sense of empathy. You thrive in collaborative environments but are equally comfortable working independently. If you enjoy solving problems, supporting people, and shaping a positive online space, we’d love to hear from you. **Responsibilities** Community Moderation

*   Monitor and review Host Club activity across the platform
*   Moderate posts, discussions, and comments in line with Airbnb’s and SoG’s community guidelines
*   Proactively manage and diffuse conflicts, responding to crises or disruptive behaviour using SoG’s member education methodology
*   Foster a respectful, inclusive, and engaging space where Hosts feel supported and valued

Issue Escalation & Platform Support

*   Identify and escalate bugs, technical issues, or platform feedback to the relevant internal teams
*   Monitor Host feedback related to the platform migration and flag areas for improvement

Reporting & Analysis

*   Track community performance against agreed KPIs and service levels
*   Share insights with internal teams to help shape future strategy and improvements

**Requirements**

*   Fluent in English with excellent written and verbal communication skills
*   Experience moderating forums, social media platforms, or similar community environments
*   Strong interpersonal and conflict management skills
*   High attention to detail and accuracy
*   Strong analytical skills, including experience gathering and reporting on data
*   Ability to prioritise and manage multiple tasks in a fast-paced environment
*   Comfortable with digital tools – experience with community platforms, Google Workspace, and MacOS is a plus

Nice to have

*   Fluency in French, Spanish, Portuguese, Italian, or German
*   Previous experience in customer service or other client-facing operational roles
*   Familiarity with online communities, especially in the travel or hospitality sectors

We are an Equal Opportunities employer, we do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age. We are committed to creating a diverse and inclusive working environment. **Location and working hours** Location independent. **Monday To Friday** There will be 3 Moderators across multiple timezones working together in a shift pattern, with each person covering one in every three weekend days. The shifts that will be covered: 5am GMT to 1pm GMT 5pm GMT to 1am GMT **Weekends** 2pm GMT to 10pm GMT Due to the high number of applications we are only able to contact successful applicants.

Moderator

**About WildMint**

💚 WildMint Cosmetics is a growing ecommerce brand based in the UK, with the ambition to become a leading wellness brand.

🌿 We're all about exploring the power of nature to create effective healthy cosmetics & wellness solutions.

📈 We’re on the lookout for an entry-level Ecommerce Assitant to join our team. The role will primarily involve helping us deliver a great experience to our customers, along with assisting with the editing and organisation of our video content.

This hybrid role puts you at the heart of a growing e-commerce brand — giving you practical experience across customer service and video content to kick-start your career in ecommerce and digital marketing.

**RESPONSIBILITIES:**

Customer Service:

*   Handling order and delivery related enquiries
*   Answering product related questions & providing tailored advice
*   Responding to social media messages, emails and comments
*   Making amendments to customer orders
*   Proactively solving customer issues
*   Cooperating with our logistics center
*   Putting forward ideas to improve customer satisfaction

Content Editing & Management:

*   Organising our content library
*   Video editing to produce ad creatives
*   Finding new opportunities
*   Assisting across our different channels

**REQUIREMENTS:**

*   Basic experience in a customer facing role
*   Strong written communication skills
*   Excellent organisational skills
*   Ability to collaborate well within a team
*   Friendly, empathetic and understanding
*   Comfortable working with spreadsheets
*   Self-driven and capable of learning autonomously
*   Results-oriented with great attention to detail
*   Some experience in creative fields
*   Basic experience with video editing
*   Keen interest in the social media world
*   Some experience with design/graphics
*   Passion for beauty and wellness is a big plus

**WORKING WITH US:**

*   A competitive salary will be offered (based on experience)
*   Freedom to work 100% remotely
*   Work alongside experienced managers in a fast-paced, creative environment
*   Free skincare products!

If you believe you meet the requirements for this position and you want to be a key part of WildMint’s growth, apply now and suitable applicants will be considered for an interview.

_Start date: immediate_

Ecommerce Assistant (Entry-Level)

Live Operations Agent - Contract **Company Mission** In the future, almost everything we consume will simply materialise on our doorsteps – what we call “e-commerce” today will simply be “commerce” tomorrow. But if we continue on today’s trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses. Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members. At the same time, we’re fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That’s why whenever you buy from a merchant powered by Relay, you’ll be able to reschedule your delivery at any time. And if you don’t like what you ordered, at the tap of a button we’ll send someone to pick it up. To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground. **About The Role** We are looking for a motivated Live Operations Agent to support our couriers with routing and collaborate with internal teams to ensure smooth and efficient operations at Relay. This is a contractor position. **You Will Be Responsible For**

*   Answering inbound chats from couriers quickly and efficiently.
*   Delivering clear, high-quality instructions to couriers over the phone while they are on the road.
*   Monitoring the progress of live routes and taking action when necessary.
*   Intervening and organising rescue routes for unsuccessful deliveries.
*   Contacting couriers to fill shifts, ensuring deliveries are completed within the desired timescale at minimal cost to the business.
*   Communicating relevant information to the customer service and management teams.
*   Meeting individual daily key performance indicators (KPIs) and targets.
*   Updating documentation to provide the business with visibility on key metrics and information.

**You might be a great fit for this role if...**

*   You have 1–3 years of experience in LiveOps or frontline Customer Service.
*   You have an excellent telephone manner and strong communication skills.
*   You’re IT-literate and confident in navigating between applications quickly.
*   You can work well under pressure to meet demand.
*   You have the ability to prioritise your workload effectively.
*   You're an active team player with a passion for delivering outstanding support service.
*   Previous live chat experience is desirable
*   Previous LiveOps support experience in a fast-paced environment is desirable

_Bonus points if you speak Portuguese, Arabic, or Bengali!_

Live Operations Agent - UK Remote - Contract

**About the role**

As a Welcome Team member, you’ll be the first real-life contact that KatKin customers have with our brand. Your mission is to make every cat parent feel welcome, informed, empowered and excited about their cat’s fresh meals. You will be responsible for calling cat parents to help them to understand our full proposition and products and improve loyalty.

The aim of this role is to deliver moments of delight to our customers, starting with phone calls, but this will expand to various methods as we explore new opportunities in future to provide a world class experience.

**What we do at KatKi**

*   nKatKin was founded in 2019; we’re on a mission to shake up the cat food industry, take on the big corporate cat food brands, and improve the lives of cats all across the country
*   .We deliver fresh cooked, 100% meat, preservative free, nutritionally complete cat food on a regular basis to 65k+ happy cats across the UK, and counting
*   .We are a young, diverse team who work in an inclusive and supportive environment
*   .We are based in London and have big plans to expand over the coming year - this is where you come in

**! In this role, you can expect to hav**

*   e:24hr fixed hours per week, part-time, work fully remote within the UK (with option for mor
*   e)Average 4-8 hour shif
*   tsCompetitive pay with commission structu
*   reGreat conversations all about KatKin cats and their paren

**ts A bit about y**

*   ou.You take pride in your work and are able to demonstrate great listening ski
*   llsYou are driven by KatKin’s mission to change the cat food indus
*   tryYou are passionate and patient when helping our custom
*   ersYou are in your element when speaking with others on the ph
*   oneNaturally warm and fun in your interacti
*   onsYou are self motivated, outgoing and able to work independen
*   tlyYou are goal dri
*   venKnowledge of cats and cat-parent customers is a massive bo

**nus Some examples of your day-to-day responsibili**

*   tiesOutbound calling new customers to deliver moments of delight by talking to them about their experience, advising them on our range of products and informing them of our proposition and ser
*   viceMonitoring your own productivity levels as well as performance in trial conversion improvement, quality scores and commission ea
*   rnedSubmitting Voice of the Customer workflows to deliver valuable insight and improvement ideas back to the wider busin
*   ess.Helping to deliver our team goals and motivating your colleagues around

**you What we**

*   offerFully remote work within t
*   he UKFlexibility work around auditions and other commit
*   mentsComprehensive training and mento
*   rshipWork available all year
*   roundDriven and motivational work enviro
*   nmentThe perfect job for actors, creatives or other freelancers looking for something

**extra Things to**

note:All cover letters are reviewed by one of the squad members, please let us

*   know:Why this role excite
*   s you?Which DTC brand’s customer experience impressed you the most an
*   d why?(Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience at K

atKin?

Welcome Team Associate (Part Time)

**Velaris**

https://www.velaris.io/

**About**

Software is eating the world — and SaaS is eating software. With SaaS expected to double in size over the next four years and represent 50% of the total software market by 2030 (worth ~$500B), the business model has shifted. In a subscription-based world, long-term growth is driven not just by acquisition — but by retention and expansion.

This shift has led to a major rise in the importance of Customer Success:

*   📈 Over 500,000 open CS jobs in the market
*   🚀 600% growth in Chief Customer Officer roles in the past year
*   🔥 1000% increase in open CS roles over the last five years

At Velaris, we’re building the platform for modern Customer Success teams. We help CS professionals deeply understand their customers, streamline workflows, and save hours of manual effort — with flexible AI-powered analytics, success plans, collaboration tools, and automations.

We’ve experienced strong growth since our launch, and we’re now a diverse team of problem solvers, designers, engineers, and builders distributed across the globe. We’re united by a shared goal: to change the way B2B SaaS companies build and grow customer relationships after the sale.

**The roleBe a Customer Success Manager for Customer Success teams.**

At Velaris, we empower Customer Success professionals. As a CSM, you’ll be working with Customer Success teams across the globe, helping them scale best practices, drive value for their own customers, and succeed using Velaris as their customer intelligence platform.

At this stage of the company, we’re looking for a well-rounded Customer Success leader — someone who leads strategically but is ready to dive into the details when execution calls for it. While the heart of the role is about driving customer outcomes, growth, and retention, there are times when you’ll need to roll up your sleeves and get involved in onboarding, integration discussions, or process improvements to maintain momentum.

**What you'll be doing:Onboard Customers**

*   Own the end-to-end onboarding process, ensuring a strong start to the customer journey.
*   Train new customers on the platform.
*   Ensure accounts are set up rigorously, with clear milestones and success plans.

**Make Customers Successful**

*   Serve as the main point of contact for your accounts, building trusted, long-term relationships.
*   Lead Quarterly Business Reviews (QBRs), drive success strategy conversations, and execute retention and expansion plans tailored to each customer.
*   Monitor service delivery, track value realization, and proactively align with customer goals.
*   Manage escalations when they arise — but don’t live in a reactive mode.

**Manage Internal Workstreams**

*   Coordinate with internal teams — including Support, Product, Implementation, and Integrations — to ensure customer deliverables are met and blockers are removed quickly.
*   Take ownership of setting up or improving operational processes such as onboarding checklists, handover documentation, playbooks for key moments, and internal reporting on account health.
*   Work directly with customers to iterate on workflows, validate use cases, and guide them in configuring Velaris to match their operational models

**What skills do you need to succeed?Attitude**

*   Enthusiasm: A passion for helping customers thrive — and helping Velaris grow.
*   Personality: Friendly, collaborative, and trustworthy — someone who customers and teammates genuinely enjoy working with.
*   Proactivity: Independent, forward-thinking, and always looking for ways to add value.
*   Curiosity: You’re analytical and love digging into customer needs, data, and feedback.
*   Ambition: You want to grow quickly and make a visible impact.
*   Resilience: Able to thrive in a fast-paced, dynamic startup environment.
*   Commercial awareness: You recognize expansion opportunities and align CS work with business impact.

**Technical & Analytical Skills**

*   Solid understanding of tools like Excel, Google Sheets, and related platforms.
*   Strong comfort level working with data, and the ability to derive actionable insights.
*   Understanding of RESTful APIs and data integration workflows (technical curiosity more important than engineering expertise).
*   Experience in Customer Success, Account Management, or related roles in B2B SaaS — ideally working with CS teams or supporting post-sales journeys.

**Benefits**

*   Generous stock option plan — share in the upside as we grow.
*   Flexible, remote-first culture — work from anywhere, or from our offices in Spain, Sri Lanka, or London.
*   A unique opportunity to work with CS leaders, shape the future of Customer Success tooling, and help define how modern CS teams operate.

Latest Remote Jobs inUK·Customer Service

Moderator

Moderator

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Ecommerce Assistant (Entry-Level)

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Live Operations Agent - UK Remote - Contract

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Welcome Team Associate (Part Time)

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Customer Success Manager

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UK·Customer Service