Benefits Call Center Representative

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Conduent. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Benefits Call Center RepresentativeRemoteTraining Schedule: Monday – Friday 8:30am-5:30pm ESTAfter training, must be available for a shift within the hours of 8am-8pm EST. 1-2 shifts per month will be 11:30am-8pm EST.Pay Rate: $17 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying. Do you thrive in delivering exceptional, high-touch customer experiences while solving complex issues with precision and care? Are you detail-oriented, professional, and motivated to make a meaningful impact? If so, Conduent invites you to apply for the Benefits Call Center Representative role. As a Benefits Call Center Representative, you’ll be part of a supportive, high-performing culture that values excellence, accountability, and individual contributions. In this role, you’ll provide elevated service to our members and make a real impact on their benefits experience. About The Role

• Handle inbound calls from participants regarding retirement and pension benefits in a professional and courteous manner
• Assist participants with retirement package requests, including explanations of available options and required documentation
• Answer incoming calls from participants regarding retirement and pension benefits in a professional and courteous manner
• Assist participants with retirement package requests, including explanations of available options and required documentation
• Provide information on pension eligibility, benefit calculations, and payment timelines
• Process and respond to requests for 1099 R tax forms and explain general tax-related information as appropriate
• Verify pension benefits for participants, employers, and authorized third parties
• Assist beneficiaries with death benefit inquiries and guide them through required processes and documentation
• Update participant records, including change of address and other personal information, ensuring accuracy and compliance
• Research and resolve participant inquiries by reviewing account details, plan provisions, and system records
• Document all calls, actions taken, and resolutions accurately in the system.
• Maintain confidentiality and comply with all regulatory, privacy, and company policies
• Meet established performance metrics, including quality, adherence, and productivity standards
• Escalate complex or unresolved issues to the appropriate department when necessary

Requirements

• Previous customer service and/or call center experience
• Strong written and verbal communication skills
• Great problem-solving skills
• Ability to multitask
• Must be able to successfully complete a background check and drug screening
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router
• We are currently NOT hiring in the following geographies, including but not limited to:States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $17 an hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) . If you have questions about this posting, please contact support@lensa.com