REMOTE System Support Admin

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Insight Global. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Job Description A mortgage company is looking for a Systems Support Admin professional to provide day‑to‑day administrative support for mortgage technology platforms such as Encompass and related systems. This role focuses on onboarding and offboarding employees by setting up user accounts, configuring roles and permissions, enabling single sign‑on (SSO), and ensuring appropriate system access based on job function. The position also serves as first‑level support for basic system issues, assisting users with login problems, access errors, and common functionality questions, while escalating more complex issues as needed. Strong attention to detail and collaboration with IT, HR, and operations teams are essential to ensure smooth user access, system reliability, and a positive new‑hire experience. This is a fully remote position. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills And Requirements 1+ year of professional experience in an administrative or technical position (Help Desk, Onboarding, Admin,etc) Strong computer skills, specifically in Microsoft Outlook Basic Technical Troubleshooting: Comfortable resolving common user issues such as login failures, access errors, password resets, SSO issues, and basic system navigation questions, with the ability to escalate more complex problems appropriately. Experience setting up, modifying, and deactivating user accounts, roles, and permissions in mortgage systems such as Encompass and related applications. If you have questions about this posting, please contact support@lensa.com