Prezi logo

Junior Customer Support Specialist

Prezi
Department:Customer Service
Type:REMOTE
Region:EU
Location:Hungary
Experience:Entry level
Estimated Salary:€25,000 - €35,000
Skills:
CUSTOMER SERVICETROUBLESHOOTINGPROBLEM-SOLVINGWINDOWSMACGOOGLE SUITEZENDESKJIRACONFLUENCE
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Job Description

Posted on: April 30, 2025

At Prezi, we help individuals and teams make their ideas shine through memorable, engaging presentations—whether virtual or in-person. As a remote-first company, we foster a culture of collaboration, innovation, and impactful work.

We’re looking for a full-time Customer Support Associate to join our team. Work with us to provide top-tier support that enables our users to create visually stunning presentations. This role is a 1-year contract and involves covering 8-hour shifts in a weekly rotation (10 AM CET or 3 PM CET starts) to serve European and primarily American markets.

As a Customer Support Specialist:

  • Be the trusted point of contact for users via all available support channels for technical, payment, and product support.
  • Become a Prezi expert, offering advice and troubleshooting that helps create engaged customers and drive our growth
  • Be a cross-functional stakeholder and representative, responsible for escalating customer issues, from bugs to product-related, in a timely manner
  • Collaborate with Engineering, Product, and other teams to resolve technical challenges efficiently.
  • Participate in continually improving our knowledge base.
  • Find potential upsell opportunities and help generate leads from customer support interactions.
  • Identify opportunities where we can improve the customer experience.

Identify opportunities to improve customer experience. We’re looking for...

  • 2+ years in customer service or a fast-paced support environment in a variety of support channels
  • Fluent in English (additional languages a plus).
  • Strong troubleshooting and problem-solving skills, and able to discuss and understand details and use critical thinking to resolve issues with both technical and non-technical audiences
  • Tech-savvy with experience in Windows, Mac, Google Suite.
  • Ability to work independently and in a team, with flexibility in shift patterns.
  • Excellent time management skills, and ability to prioritize workload efficiently to meet team goals, KPIs, and SLAs
  • Experience with Zendesk, Jira, Confluence, subscription management tools, as well as AI tools is a plus.

What’s in It for You?

  • A fully remote-first environment with teammates in 15+ countries.
  • Flexible time off for work-life balance.
  • A culture where you can be yourself.
  • Wellness benefits like gym perk, mental health support, and sabbatical leave.
  • Stock options so you can grow with us.
  • Remote perks to support your home work environment.

If you love visual communication, teamwork, and problem-solving, apply now!

Prezi values diversity and inclusion. We welcome applicants from all backgrounds.

Originally posted on LinkedIn

Apply now

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