Call Center Associate – Medicaid Remote

1. About Our Client:

This organization provides mission-critical services and solutions to Fortune 100 companies and over 500 governments, focusing on delivering exceptional outcomes for clients and the individuals they serve. It operates within the healthcare and government services sector, addressing challenges related to Medicaid administration and support.

2. About the Opportunity:

The Call Center Associate – Medicaid supports Medicaid recipients and healthcare providers by delivering accurate information about Medicaid benefits, eligibility, and claims. This role plays a key part in ensuring that members and providers receive timely assistance, contributing to the smooth operation of Medicaid services and improving client satisfaction.

3. Responsibilities:

• Respond to Virginia Medicaid member and provider inquiries using a computerized system with standard scripts and procedures.

• Gather information, assess caller needs, research issues, resolve inquiries, and document calls.

• Provide clear information regarding eligibility, claim status, and provider enrollment.

• Follow established policies and procedures including call handling and escalation processes.

• Advocate for Medicaid recipients and providers to ensure their needs are met.

• Verify documents and images as assigned.

• Complete required training.

4. Requirements:

• Minimum age of 18 years.

• High school diploma or GED.

• Eligibility to work in the United States.

• Ability to clear a criminal background check and drug test.

• Access to high-speed internet and a quiet work environment.

5. Pay Range and Compensation Package:

• Hourly rate of $16.50; bilingual candidates earn $17.50 per hour.

• Compensation may include bonuses or incentives based on business needs.

• Benefits include health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.

6. Benefits & Perks:

• Full-time employment with benefits.

• Remote work opportunity with a standard schedule from 8:30 am to 5 pm EST, Monday through Friday, with weekends off.

• Comprehensive call center and customer service training.

• Career growth opportunities.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.