About Our Client:
The organization operates within the cruise vacation industry, addressing the challenge of connecting travelers with tailored vacation experiences. It focuses on delivering memorable cruise vacations by offering a variety of cruise packages and related travel products. The company maintains a large scale and broad reach, serving customers across multiple states and aiming to provide value and excitement through its cruise offerings.
About the Opportunity:
The PERSONAL VACATION PLANNER AGENT role is designed to generate sales of cruise vacation packages through direct customer engagement. This position is responsible for understanding customer travel needs, building relationships, and converting leads into confirmed cruise reservations. The role contributes to the organization by meeting sales targets, maintaining customer satisfaction, and supporting repeat business, thus directly impacting revenue and customer loyalty.
Responsibilities:
- Initiate contact with prospective customers via calls, texts, emails, and social media using approved communication tools.
- Present cruise products and recommend travel options suited to customer preferences.
- Build and maintain customer relationships by providing excellent service and meeting sales goals.
- Manage the Customer Relationship Management (CRM) system to track and follow up on leads.
- Participate in required training sessions to stay informed about product features and pricing.
- Perform additional duties as assigned.
Requirements:
- Minimum High School Diploma or GED.
- At least one year of sales experience with demonstrated success.
- Experience in developing new business and maintaining customer service standards.
- Proficient in Microsoft Office applications.
- Strong verbal and written communication skills suitable for diverse communication channels.
- Excellent interpersonal, prospecting, presentation, and closing skills.
- Ability to work independently and meet monthly sales targets.
- Effective time management, organization, and multitasking abilities.
- Knowledgeable about cruise products or ability to acquire such knowledge.
- Reliable attendance and punctuality.
- Fluent in English, with strong reading, writing, and articulation skills.
- For internal candidates, good standing with no formal warnings.
Pay Range and Compensation Package:
- Starting hourly pay of $15 for the first 10 pay periods.
- From the 11th pay period onward, an annual base salary of $16,500 plus participation in a tiered sales incentive program.
- The sales incentive program includes a 6-month incentive guarantee.
- Average annual earnings range from $65,000 to $70,000, with high performers earning over $100,000.
- Compensation will not be less than the applicable state minimum wage.
Benefits & Perks:
- Medical insurance, Dental insurance, Vision insurance
- 401(k) plan with company match
- Paid time off including holidays, vacation, and sick leave
- Employee assistance program and mental health resources
- Company-paid term life insurance and disability coverage
- Employee stock purchase plan
- Complimentary standby cruises and employee discounts on cruises
- Tuition reimbursement and professional development resources
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.