Customer Service Representative I (Remote)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. The Customer Service Representative I is a call center position responsible for being the first point of contact for all AdvaCare's internal and external customers. Job Duties

• Answer phones in a friendly, professional, customer-centric manner.
• Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
• Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
• Point of primary contact for all customer service-related issues.

Job Requirements

• Empathy, passion, and enthusiasm for helping those in need.
• Strong attention to detail and ability to multitask across multiple web-based order entry platforms
• Strong written and verbal communication skills

• Ability to compose clear, concise messages via email and instant message.
• Ability to speak clearly and articulately when working with internal and external customers on the phone.

• Strong computer/systems skills (Microsoft Office Suite, etc.)
• Access to home office set up

Shift Information

• Initial training will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (cst) starting on Monday, July 20 through August 14, 2026
• Candidates must be available to work the following shift after training is complete

• 12:30 pm - 9:00 pm (CST)
• Monday through Friday

Benefits AdvaCare Systems offers competitive starting pay, a robust PTO plan, access to excellent health, dental, vision, and supplemental insurance offerings, and a top-notch 401k plan that includes a company match and profit sharing. All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems or employees can receive a monthly stipend for using their own hardware if it meets operational requirements. Key Words Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical #ResonanceCXPartners