Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Healthcare Services Why Consider This Job Opportunity

• Competitive starting pay
• Paid training and onboarding provided
• Health, dental, and vision benefits available for full-time employees
• Flexible scheduling options, including evenings and weekends
• Mentorship and ongoing support from team leaders
• Clear path for career growth within the employer

What To Expect (Job Responsibilities)

• Handle inbound calls from patients and clients professionally and courteously
• Provide accurate information on services, appointments, billing, and general support
• Listen actively and respond to patient concerns with empathy and patience
• Document all call interactions accurately in the employer's CRM and support systems
• Direct complex or sensitive inquiries to the appropriate team or department

What Is Required (Qualifications)

• Must handle calls in a professional and courteous manner
• Ability to provide accurate information and support to patients
• Active listening skills with a focus on empathy and patience
• Capability to document call interactions accurately
• Commitment to maintaining strict patient confidentiality in accordance with HIPAA guidelines

How To Stand Out (Preferred Qualifications)

• Previous experience in a customer service role is a plus, but not required
• Familiarity with CRM systems or call handling software is advantageous
• Strong problem-solving skills and ability to handle complex inquiries
• Willingness to learn and adapt to new communication standards
• A positive attitude and eagerness to contribute to team success

HealthcareServicesCustomerSupport #EntryLevel #RemoteWork #CareerGrowth "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners