Client Success Coordinator

Robert Half is partnering with a coaching and development organisation to recruit their next Client Success Coordinator professional.

Client Success CoordinatorLocation: Remote (UK-based)

Salary: £28,000–£30,000 (plus discretionary annual bonus)

Contract: Full-time, Permanent

Flexible & Remote Working | Inclusive Culture | Meaningful WorkThe Role

Are you passionate about creating exceptional client experiences, driving operational excellence, and contributing to meaningful work in diversity, equity, and inclusion? We're looking for a Client Success Coordinator to play a critical role in delivering high-impact coaching and development programmes for a portfolio of global clients.

In this role, you will be the operational backbone of client delivery—ensuring everything runs smoothly behind the scenes while supporting client-facing teams and coachees. From managing logistics and programme timelines to preparing reports and providing webinar support, you’ll be central to the quality and success of every client engagement.

This is an ideal opportunity for someone who thrives in a fast-paced environment, excels at managing multiple projects simultaneously, and enjoys being part of a mission-driven team.

Responsibilities:

• Collaborate with Client Success Directors to build and execute flawless delivery plans for coaching and talent development programmes.
• Manage end-to-end logistics for multiple client projects, ensuring smooth and on-time delivery.
• Act as the first point of contact for coachees, ensuring a seamless and professional user experience.
• Identify risks and process issues across your client portfolio and implement business controls to minimise exposure.
• Coordinate onboarding and resource allocation from the associate coach pool, ensuring every project is correctly staffed.
• Create client-facing materials including feedback reports, service review presentations, and proposals.
• Partner with marketing and product teams to ensure all programme content, feedback forms, and promotional materials are current and relevant.
• Liaise with client stakeholders on logistical details such as scheduling, tech set-up, room bookings, attendance, and more.
• Maintain accurate data and programme information in the CRM, including coaching referrals and contract revenue.
• Support the technical delivery of webinars (acting as producer) and troubleshoot coach setup issues as needed.
• Ensure content and briefing documents are prepared and distributed ahead of coaching sessions.

Requirements:

• Experience managing client accounts or projects at the same time.
• Strong organisational skills and attention to detail with a proven ability to multitask.
• Excellent communication and interpersonal skills, with the ability to build value-driven relationships.
• Analytical mindset with strong PowerPoint and data presentation skills.
• Ability to thrive in a fast-paced, remote-first environment while managing multiple stakeholders.
• Goal-oriented and resilient; able to stay focused and effective when facing challenges.
• A genuine interest in creating equitable, inclusive workplaces and an understanding of the importance of DEI.

Nice to Have:

• Familiarity with CRM systems and project management tools.
• Previous experience in coaching, L&D, or consultancy environments.

What’s On Offer

• Competitive base salary: £28,000–£30,000 (depending on experience)
• Discretionary annual bonus
• Pension scheme
• 25 days annual leave (FTE), plus UK bank holidays
• Additional 6 days of wellbeing leave (FTE)
• Office closure between Christmas and New Year
• Flexible and remote working options
• Employee Assistance Programme (EAP)
• Work that makes a difference: contribute to more inclusive, fair, and equitable workplaces around the world