Client Success Coordinator

Robert Half has partnered up with a coaching and development programme company to find a detail-oriented Client Success Coordinator to join their growing team and play a pivotal role in delivering exceptional client experiences.

As the operational backbone of their client delivery function, you'll ensure the seamless execution of coaching programmes across a diverse portfolio of clients. You'll be the first point of contact for coachees, working closely with Client Success Directors to deliver flawless, end-to-end service that drives retention and impact.

Location: Remote | Salary: £28,000 - £35,000 + Bonus | Type: Full-time, permanent

What You'll Be DoingClient Delivery & Operations

• Partner with Client Success Directors to develop and execute flawless delivery plans that ensure client satisfaction and programme impact
• Drive the booking and coordination of all coaching programmes, ensuring they stay on track and are completed within agreed timescales
• Oversee logistics with client stakeholders including scheduling, technology, attendance tracking, and feedback collection

Risk Management & Quality Control

• Identify and evaluate risks within your client portfolio (errors, feedback trends, coaching progress, GDPR concerns) and implement business controls to minimise exposure
• Act as the knowledge hub throughout programmes, monitoring delivery plans and escalating feedback scores to senior stakeholders as needed

Stakeholder Management

• Serve as the primary point of contact for coachees, delivering prompt, responsive support throughout their coaching journey
• Liaise with client stakeholders on all logistical elements of delivery
• When required, oversee resourcing and commercial onboarding from the Associate pool

Data & Reporting

• Manage all new coaching referrals, ensuring accurate CRM data entry and assignment
• Coordinate feedback collection and prepare initial draft reports for Client Success Directors
• Ensure all contract revenue is entered into CRM accurately and in a timely manner

Content & Materials

• Support the creation of client-facing materials for service reviews and proposals
• Ensure all briefing documents and content are available to coachees and coaches before sessions
• Partner with marketing and product teams to keep promotional and feedback materials current

What We're Looking ForEssential Experience & Skills

• Proven experience supporting a portfolio of 15+ clients simultaneously in a fast-paced client service environment
• Strong analytical and PowerPoint skills for reporting and presentations
• Excellent communication and collaboration abilities across multiple stakeholders
• Goal-oriented mindset with the ability to persevere when faced with challenges
• Exceptional organisational skills and attention to detail
• Ability to build value-added relationships and engage diverse stakeholders

What's On OfferWellbeing: wellbeing leave

Pension: Company pension scheme

Flexibility: Remote working with flexible hours

Growth: The opportunity to contribute to a fast-growing, PE-backed organisation

Support: Employee Assistance Programme

Ready to Apply?

If you're a proactive, detail-obsessed professional who loves creating seamless client experiences, we'd love to hear from you.