Customer Service Representative

🌟 Part-Time Remote Customer Service RepresentativeSerenity Healthcare | Remote (Work From Home)

At Serenity Healthcare, we believe compassionate care starts with the very first conversation. We’re looking for a friendly, detail-oriented Customer Service Representative to join our remote team and be the welcoming voice that supports our patients and clients every day.

If you’re someone who enjoys helping others, thrives in a fast-paced yet empathetic environment, and values work-life balance, this could be your next great opportunity.

What You’ll Do

• Be the first point of contact for patients via phone, email, and chat, offering warm, professional assistance
• Answer questions about services, appointments, and healthcare programs
• Schedule, reschedule, and confirm patient appointments with accuracy
• Provide follow-up calls and check-ins to ensure patient satisfaction
• Handle inquiries, feedback, and concerns with patience and empathy
• Collaborate with other departments to ensure seamless patient experiences
• Maintain accurate records in our system while protecting sensitive information

What We’re Looking For

• Previous customer service or call center experience (healthcare experience is a plus)
• Excellent communication skills — you know how to listen actively and respond with care
• Strong organizational skills and attention to detail
• Comfortable working with computers, scheduling software, and email platforms
• Ability to work independently and stay productive in a remote environment
• A calm, professional demeanor — even during busy or challenging calls
• High school diploma or equivalent (college coursework is a plus)

What We Offer

• Part-time schedule with flexible hours to fit your lifestyle
• 100% remote work — no commute, more time for you
• Paid training to set you up for success
• Supportive, team-oriented environment where your contributions matter
• Opportunities to grow within the company as we expand
• Competitive hourly pay

💡 Why Serenity Healthcare?

We’re more than a healthcare provider — we’re a partner in our patients’ wellness journey. By joining our team, you’ll be making a difference every single day, helping people feel heard, understood, and cared for.

📌 How to Apply

If you’re ready to bring your customer service skills to a role that truly makes an impact, we’d love to hear from you. Apply now and let’s start the conversation!