Social Media & Client Success Coordinator

At Step Social, we help small businesses shine online with scroll-stopping, done-for-you social media content. We’re a small, friendly, fully remote team with a fast-growing client base - and a proud 100% client review rating to show for it.

We’re looking for someone who understands what makes great social media content, knows their way around Canva, and is confident talking to clients on Zoom. You’ll help bring new clients on board, support them day-to-day, and make sure their content is delivered smoothly and to a high standard.

This is not a corporate customer success role - it’s hands-on, content-focused, and ideal for someone who has created content for small businesses and enjoys working directly with clients.

What You’ll Be Doing:

This is a hybrid role with a mix of content coordination, onboarding, and client communication:

Client Communication & Onboarding

• Run short Zoom-based discovery/demo calls with potential clients (no hard selling!)
• Confidently explain how our service works and answer questions about social media platforms and content styles
• Onboard new clients and help them get set up in our systems
• Collect content briefs, brand assets, and preferences

Content Delivery & Coordination

• Coordinate with our freelance content creators to manage delivery for each client
• Review content to make sure it aligns with the client’s brand and goals
• Answer ongoing client queries and handle social media-related support issues
• Track feedback, client retention, and flag improvements to the team

What We’re Looking For:

• Experience creating social media content for businesses (even if freelance or part-time)
• Confident communicator - clear, friendly, and professional on Zoom
• Skilled with Canva and familiar with common platforms (Instagram, Facebook, X, LinkedIn, TikTok)
• Organised, responsive, and great at keeping track of multiple projects
• Comfortable using tools like Trello, Slack, Google Drive, plus social media scheduling tools
• Happy working independently in a fast-moving, remote team

Compensation & Structure:

• £14-£16/hour (depending on experience)
• Commission available for each successful client sign-up
• 35 hours/week, flexible schedule with UK time zone availability required
• Freelance/contractor to start, with the potential to grow into a permanent role

What You’ll Get:

• Flexible working hours (as long as you can cover client calls during UK business hours)
• Remote-first setup - work from wherever suits you
• A role that combines content, communication, and project coordination
• A collaborative team where your ideas and input are genuinely valued
• Long-term potential - we’re growing fast and want someone who can grow with us
• Regular feedback and support, plus opportunities to shape and grow the role
• Bonus eligibility or future performance incentives