Customer Success Engineer, EMEA

Company Background Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide. Role Summary In this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering white-glove service to our most important customers. As a CSE, you’ll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You’ll serve as a coach and trusted advisory during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for all support requests. Location: This is a fully remote position within the United Kingdom, with a preference for being located around the London metro area. What You’ll Do

• Partner closely with the entire Customer Success organization to provide a world class customer experience
• Provide assistance for high volume support requests ranging from simple to complex
• Provide customers with best practices to maximize usage of Censys products
• Work to reduce time to value for the customers by guiding operational workflows for the customers
• Help customers deploy, test, troubleshoot, and advise on integrations such as Cloud Connectors, Splunk, Jira, Service Now
• Serve as a customer advocate in influencing product roadmap and improvements
• As a member of the CSE team you will become an SME for parts of the platform and become the go to member for your area of expertise

What You’ll Bring

• 2+ years of experience in a technical, customer facing role
• Basic knowledge of security tooling, cloud providers, and the information security industry
• Basic knowledge of common network protocols: HTTPS, SSH, SMTP, FTP, SMB, RDP, and basic understanding of SSL/TLS and certificates
• Comfortable using REST APIs and Python
• Excellent communication and presentation skills
• Excellent organizational and troubleshooting skills
• A resourceful, figure-it-out and we-can-do-this attitude
• Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
• A burning desire to work with really great customers and build easy to use applications and integrations

The annual base salary range for this role will be around £72,000 - £89,000, plus bonus eligibility and equity. In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our careers page for more details. This is a fully remote position with no expectation to come into an office, but must be located in or around London, in the United Kingdom. California Privacy Rights Notice Pursuant to the California Consumer Privacy Act (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as name and contact information), professional or employment-related information (such as work history, education, and references), and other information you provide in your application. We do not sell or share your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our Privacy Policy.