Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

• Employer Industry:** Customer Service in Healthcare

Why Consider This Job Opportunity

• Competitive wage and robust benefits package for full-time employees
• Health insurance eligibility after just 30 days of employment
• Two weeks of vacation time and 8 paid holidays
• Same-day pay option available
• Opportunity for cross-training and skill development
• Flexible work environment with remote work capabilities

What To Expect (Job Responsibilities)

• Handle an average of 110 customer interactions per eight-hour shift after four months in the position
• Provide prompt, accurate, and courteous responses to customer inquiries
• Solve routine and complex customer service problems, escalating issues as necessary
• Document customer interactions in the DDF system and check for report results for follow-up
• Operate the phone system effectively and enter orders manually as needed

What Is Required (Qualifications)

• Minimum educational requirement: High School Diploma or equivalent
• Strong customer service skills with solid verbal, written, and listening abilities
• Ability to work independently and collaboratively as part of a team
• Proficient computer knowledge and ability to type 35-40 words per minute
• Good organizational skills and the ability to prioritize multiple tasks

How To Stand Out (Preferred Qualifications)

• Experience with medical terminology is preferred but not required
• Flexibility and adaptability to change in a fast-paced environment

CustomerServiceHealthcareJobs #RemoteWork #CareerGrowth #CompetitiveBenefits "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners