Territory Manager (Cleveland- Remote)

About PartsSource PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems. About The Job Opportunity As a Territory Manager at PartsSource, you’ll represent our innovative service platform to healthcare organizations in the Ohio market to include the Cleveland, Akron, Toledo and Columbus area. This role is ideal for early-career professionals or recent college graduates who are eager to break into the medical device and healthcare technology industry. You’ll manage existing customer relationships, identify new business opportunities, and deliver an exceptional client experience that supports our mission of optimizing healthcare operations. You’ll receive hands-on training in surgical and biomedical device repairs and gain valuable industry knowledge while working alongside a supportive, high-performing team. What You’ll Do Grow and Manage Customer Relationships

• Develop, nurture, and expand relationships with hospital and clinical clients in your territory.
• Conduct on-site meetings and presentations to introduce PartsSource’s services and value proposition.
• Follow up with clients to ensure satisfaction and identify growth opportunities.

Drive Sales and Business Development

• Generate new leads and manage a pipeline of potential customers through outreach and referrals.
• Work toward monthly and quarterly sales goals while maintaining excellent customer retention.
• Collaborate with marketing and service teams to deliver a consistent customer experience.

Deliver Service Excellence

• Provide responsive, solutions-oriented support for customer inquiries.
• Maintain accurate account information in CRM systems.
• Represent the PartsSource brand with professionalism and integrity at all times.

Collaborate Across Teams

• Partner with technical and operations teams to coordinate service delivery.
• Contribute feedback from customers to improve our solutions and processes.

What You’ll Bring

• Strong relationship-building and communication skills.
• Ability to work independently and collaboratively to meet goals.
• Proficiency in Microsoft Office and CRM software.
• Bachelor’s degree preferred (or equivalent experience).
• Bilingual Spanish/English skills a plus.
• Experience in medical device or healthcare sales is beneficial but not required.

Who We Want To Meet Act Like an Owner – You take initiative, own your outcomes, and are motivated by results. Serve with Purpose – You care deeply about helping healthcare organizations deliver better patient outcomes. Adapt to Thrive – You embrace new challenges, learn quickly, and grow through change. Collaborate to Win – You communicate effectively, respect diverse perspectives, and work as one team. Challenge the Status Quo – You think creatively, solve problems, and take smart risks to improve performance. Benefits & Perks 

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
• Career and professional development through training, coaching and new experiences.
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
• Inclusive and diverse community of passionate professionals learning and growing together.

Interested? We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit. About PartsSource Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. In 2021, Bain Capital invested in the platform, further accelerating our growth and long-term impact within the healthcare industry.

• Read more about us here: 

• PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
• PartsSource Named One of the Top 100 Healthcare Technology Companies of 2023
• WSJ: Bain Capital Private Equity Scoops Up PartsSource 
• PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 

PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone. Legal authorization to work in the U.S. is required.