Associate, Customer Experience, Spanish Speaking

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings. YOUR RESPONSIBILITIES - Live Our Vision, Values and Beliefs every day - Represent the RH brand through polished communication, personal appearance and professionalism - Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations - Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded - Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems - Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships - Qualify and educate potential design customers on services offered by RH Interior Design OUR REQUIREMENTS - 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred - Fluency in Spanish, written and verbal - Poise and confidence to interact with high-end customers while maintaining confidentiality - People and relationship-driven - Driven to deliver first-class service and exceed customer expectations - Ability to recognize and respond to multiple priorities - Exceptional analytical, problem-solving and decision-making skills - Strategic, highly organized and results-oriented - Excellent verbal and written communication skills - Commitment to Quality with exceptional attention to detail - Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications - Willingness to work a flexible schedule, including evenings, weekends and holidays - Fluency in Spanish, written and verbal PHYSICAL REQUIREMENTS - Ability to be productive working remotely - Ability to travel to the nearest gallery as needed