**Company Description**

At Ujin Consulting, we specialise in providing exclusive, tailored language coaching services designed to meet the unique needs of high-profile individuals. Whether you are a CEO, global figure, or a distinguished professional, our bespoke approach ensures that you achieve unparalleled fluency and confidence in your presentation. Our mission is to empower clients with the linguistic skills and confidence needed to communicate effectively and excel in any international setting. Privacy and discretion are at the core of our services, ensuring complete confidentiality while delivering exceptional results.

**Role Description**

This is a contract remote role for an English Language & Communication Coach. The coach will be responsible for delivering personalised language assessments, conducting tailored coaching sessions, providing public speaking skills training, and offering accent reduction training. Additionally, the coach will engage in strategic communications training, guide clients through continuous progress tracking, and ensure flexible scheduling to meet client needs.

**Qualifications**

*   Strong written and spoken communication skills
*   Clear and globally intelligible English accent
*   Excellent customer service abilities
*   Experience in training and coaching
*   Proficiency in public speaking and presentation skills
*   Ability to work independently and manage remote coaching sessions
*   Prior experience with high-profile or elite clients is a plus
*   Bachelor's degree in Communications, English, Education, or a related field

English Language & Communication Coach

**About us** 

At OnTheMonee we are changing the way hospitality staff get tipped and appreciated. We provide a purpose-built platform designed to eliminate the admin headaches of spreadsheets, cash envelopes, and bank runs. Instead, it offers a seamless, digital experience that’s fast, secure, and incredibly efficient. OTM integrates directly with time-and-attendance software, allowing venues to calculate and distribute tips in just minutes. Whether it’s daily, weekly, or monthly, employees receive their tips instantly via a digital wallet on their phones – just like cash, but safer and smarter.  

Backed by leading technology and driven by a mission to support the people behind the service, we’re growing fast across Australia. 

We are looking for a **Customer Experience Specialist** who will help us elevate our support operations and deliver next-level experiences for our growing community of venues and cardholders. 

**About the Role** 

The candidate will be the go-to person for everything related to **customer support and CX automation**, providing timely, empathetic, and effective support to our hospitality clients and cardholders. 

The candidate will also take ownership of our **Zendesk platform**—bringing fresh ideas on how to automate and streamline support operations using triggers, be analytical, proactive, and not afraid to take initiative.  

This is more than just a support role. It’s about creating a scalable customer experience engine that helps a fast-growing fintech thrive. 

**Key Responsibilities** 

*   Be the first line of contact for cardholder and venue enquiries—responding promptly and professionally via email, live chat, and phone. 
*   Own and manage **Zendesk**, including building automations, maintaining knowledge bases, setting up triggers and workflows, and creating dashboards. 
*   Troubleshoot and resolve payment and card-related issues with a customer-first mindset. 
*   Continuously identify opportunities to improve the customer journey and reduce friction. 
*   Work cross-functionally with Product, Sales, and Implementation teams to provide feedback, flag issues, and inform platform improvements. 
*   Analyse support trends and suggest CX improvements and product feedback loops 

**About you:** 

*   **Proven experience** in a customer support, customer experience, or fintech operations role. 
*   Deep working knowledge of **Zendesk** (or similar CRM/CX platforms). Experience on building automations, macros, reporting tools, and workflows. 
*   Previous experience in **financial services**, **payments**, or **digital wallets/cards** is highly desirable. 
*   A genuine interest in **fintech innovation** and how technology can improve customer outcomes. 
*   Excellent written and verbal communication skills. 
*   Strong organisational and time management skills. 

**Why Work With Us?** 

*   🧠 **Grow with Purpose:** Work on a meaningful product that’s making real change in hospitality. 
*   🛠️ **Own Your Tools:** Be the Zendesk guru—implement new ideas and watch them come to life. 
*   🧑‍💻 **Flexible Work Culture:** We believe great work can happen anywhere. Friendly, no BS culture built on collaboration and respect. 
*   💬 **Voice Matters:** You'll have direct input into our processes, tools, and customer experience strategies. 
*   🚀 **Start-Up Energy, Solid Foundation:** Enjoy the agility of a startup with the stability of a growing, funded company.

Customer Service Specialist

Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both. With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint. We’ve raised $15M in Series A funding and are growing quickly. It’s a unique moment to join us—we’re building a category-defining company in a fast-moving space, and we’re looking for teammates who are excited to help shape the future of wellness. **The Role:** Lovers of fitness and advocates for wellness businesses wanted! Our customer experience team supports our partners with using our product and helping them to grow their wellness businesses. We also represents the voice of our partners internally. If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you! Fitness & wellness providers already using Arketa is a Bonus 💃🏻 Note: We are looking for a shift for candidates in Australia _**or**_ candidates that are available to work in that timezone below: Shifts require: Sunday - Thursday:

*   7pm EST - 3:30am EST / 9am - 5:30pm AEST

Tuesday - Saturday:

*   7pm EST - 3:30am EST / 9am - 5:30pm AEST

**What You’ll Do:**

*   Support our Partners (customers) by answering their questions with speedy, friendly responses via chat or email
*   Go above and beyond in creating a magical experience for our customers by hopping on a Zoom call to walk through their inquiries
*   Guide new Partners once they have finished onboarding and help with migrations
*   Troubleshooting and problem solving quickly to deliver fast responses
*   Turn grumpy folks into our biggest fans using empathy, transparency, and de-escalation
*   Become an expert on all things Arketa by learning new tools and keeping our customers educated
*   Always advocating for our Partners while also advocating for Arketa
*   Report on insights + industry feedback from customers to improve product features

**What We’re Looking For:**

*   You love meeting and helping new people, kindness comes easily to you, and you have a great attitude!
*   You have worked behind the desk of a wellness business (i.e. a yoga, pilates, bootcamp studio or something similar), using industry software like MBO, Arketa, or an equivalent
*   You have previous experience in a role requiring impeccable written communications across social and email
*   Have great judgment and can problem solve on your feet, always keeping the customer experience in mind
*   Ability to identify opportunities for process improvement that contributes to a first-class customer experience
*   Can explain complex issues clearly
*   Great at multi-tasking. Able to manage numerous requests and time demands concurrently, while achieving goals
*   Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals
*   Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected of you
*   Four-year post-secondary education/Bachelor's degree (preferred)
*   Experience with Intercom, Slack, Notion and Google Suite a big plus. If not, the ability to learn new tech fast will be very important
*   1-2 years experience in a Customer Support, Communications/PR, or social-oriented role

**What We Offer:**

*   Competitive Salary, Stock Options, and Performance-based Bonuses
*   Comprehensive Medical, Vision and Dental Insurance
*   Unlimited PTO
*   Annual Company Offsites
*   Wellness Reimbursement
*   Catered Lunches/Snacks
*   Ownership and Opportunity for Advancement

For this role, the estimated annual base salary range is $45,000–$50,000, depending on experience and qualifications. In addition to base pay, we offer equity and performance-based bonuses as part of our total compensation package. We believe in compensating fairly and transparently, and we’re happy to provide more detail during the interview process. Arketa is an equal opportunity employer and is committed to diversity in its workforce. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence. Compensation Range: $45K - $55K

Customer Care Representative, AUS

**Description** Are you a luxury automobile enthusiast who appreciates the finer details of high-end vehicles? If the answer is yes, we are looking for you! As a Luxury Brand Evaluator, you will step into the world of luxury to discreetly assess customer experiences and provide critical feedback that helps brands refine their services, your insights will shape the future of luxury experiences.

*   Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
*   Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

**What You Will Be Doing**

*   Choose your assignments - align your missions with your personal preferences and profile.
*   Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
*   Observe carefully - visit boutiques, check ambience, experience luxury automotive showrooms, purchase online, evaluate after-sales services, or overall customer experience.
*   Provide honest feedback - use our platform to share your observations through questionnaires.

**About CXG** At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. **Requirements**

*   Must be 18 years of age or older.
*   Good understanding of the automobile industry.
*   Passionate about automobiles and improving customer service and retail environments.
*   Enjoy interacting with people.
*   Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
*   Willingness to adapt to varying assignment types and industries.
*   Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys

**Benefits**

*   This is a freelance, project-based position
*   Flexible working hours

Become a Luxury Brand Evaluator Automobile Project in Central Coast, Australia

**Who We Are** At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check—fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and impact. If you’re looking for a place where ownership, collaboration, and creativity thrive, this is it. **The Opportunity** As the Global Support Representative, you will be reporting to the Support Team Lead and will be responsible for providing assistance through our SaaS system to ensure users can thoroughly issue, access and complete background checks. The role requires a holistic response to helping people that delivers the highest level of customer service and creates raving fans. **What You’ll Be Doing (and Crushing)**

*   Clarifying the customer’s complaints/issues then using tools and resources to resolve the issue.
*   Proper internal tagging and administration to identify support drivers for the product team.
*   Communicate and collaborate cross departmental teams through Jira or slack.
*   Ability to multitask and handle multiple customers through live chats at the same time.
*   Provide advanced support to candidates and clients via phone, email, and chat, ensuring issues are resolved promptly and accurately to maintain high customer satisfaction and loyalty.
*   Where applicable promote new Certn products and offerings to better serve client needs.
*   Contribute to the team's customer satisfaction metrics delivering feedback levels of 90% or higher overall.
*   Staying up to date on product training and knowledge.
*   Engage in a monthly QA program with Team Lead and action feedback in a timely manner.
*   Participate in a monthly 1:1’s with Team Leader for performance and career conversations.
*   Complete and pass regular knowledge pulses and assessments.
*   Provide feedback to team leads and managers on the effectiveness of the customer support experience, the internal organization’s various workflows and tools, as well as the company’s products and services. Assist in documenting the feedback and current/new processes.

**We are hoping you will bring**

*   High School Graduate or equivalent
*   Excellent written and oral communication
*   Familiarity with Google suite, general software and web applications
*   Some experience in a tech environment or fast paced business environment
*   Experience in data entry, or customer service
*   Personal passion in delivering industry leading customer service experiences

**Why You Should Be Excited**

*   Vacation Mode On: 4 weeks of paid annual leave, plus additional health & wellness time off.
*   Flex Life: Fully remote setup with a home-office allowance and flex stipend.
*   Growth Fuel: Budget to attend industry conferences, pursue certifications, or take advanced courses.
*   Impact & Ownership: Own critical system components that directly affect customer experience and platform stability.
*   Team Energy: Collaborate with passionate engineers who value craftsmanship, continuous improvement, and collective success.

**A Little Bit More About Us** Certn is a growing global technology company that is looking to reinvent the way organizations build Trust in People with technology and AI-backed background checks. Having recently been named one of Canada’s Companies-to-Watch in Deloitte’s Technology Fast 50™ Awards, we are becoming one of the fastest-growing start-ups. Just so you know… The selected candidate will be required to complete a background check. This means you will get to see first hand what we do (and trust us, we do it REALLY well)! Certn takes pride in being an advocate for equal opportunities in the workplace. Our commitment is reflected in how we’re creating a workplace that’s respectful, inclusive, and free from barriers—a place where each member of our team can achieve their full potential. We firmly believe that the strength of our company is rooted in diversity, and we encourage every individual to bring their authentic selves to work. We extend a warm welcome to all qualified candidates and hope that you'll consider Certn as your preferred employer, where you can thrive and contribute to our collective success. If you have a disability that requires accommodation during any stage of our recruitment process, please let us know how we can best assist you. Compensation Range: A$57.2K - A$71.5K

Global Support Specialist

**Who We Are:** Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news. **Who You Are:** We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking Training Specialist to identify training needs and develop customized training paths in order to achieve satisfaction and loyalty. If you love technology, are passionate about engineering support, and are keen to join an industry leader — we would love to hear from you! **What You'll Do:** Training Specialists at Geotab provide an extensive curriculum to educate our audiences on the use of sale, support and value of the Geotab product suite, in addition to our Marketplace Partner integration offerings. How you'll make an impact

*   Assist in mapping training plans for employees, customers and resellers.
*   Initiate and deliver comprehensive onboarding processes and technical training to partners and customers, learn and apply new delivery methods with the help of senior training specialists, adapting training curriculums (outsourced and/or in-house) to diverse audiences.
*   Develop material in line with business needs.
*   Act as a competence guide for partners.
*   Assist in the successful implementation and utilization of the LMS system (myLearning) alongside internal teams.
*   Ensure all materials and services are available and adapted to the audience.
*   Maintain accurate customer interaction documentation and quality case management records.
*   Facilitate customer feedback and follow through.
*   Understand partner and customer needs and transfer the information to other Geotab teams (e.g. Product management, Development, others).
*   Act as product SME within the team.
*   Allows partners and customers to work with Geotab products in scalable and efficient ways.
*   Stay up-to-date on the latest Geotab solutions.
*   Support Geotab global strategic initiatives.

What you'll bring to the role

*   Languages: Bilingual Preferred (English is a must).
*   1-3 years of experience in delivering external corporate training on a variety of modalities.
*   Possesses a strong aptitude for learning and navigating new software platforms, demonstrating adaptability and quick comprehension of unfamiliar tools. Exhibits a proactive approach to acquiring familiarity with new software, enabling efficient utilization for various tasks and roles.
*   Good communication skills by clearly and promptly conveying information both verbally and in writing. Demonstrates active listening to fully understand customer concerns and avoid misunderstandings.
*   Displays patience in handling standard customer interactions, managing confusion or frustration with guidance.
*   Manages unexpected behavior in straightforward situations and adapts to moderately changing scenarios.
*   Proactively identifies and resolves moderate challenges independently. Demonstrates growing expertise in implementing effective solutions for recurring and emerging issues. Frequently anticipates customer needs and potential problems, working to mitigate issues before tey escalate and providing a higher level of service.
*   Collaborates effectively with colleagues, sharing information and contributing to team discussions to achieve shared goals.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. **Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.:How we work:** At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. Click here to learn more about what happens with your personal data.

Latest Remote Jobs in
Australia·Customer Service

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Become a Luxury Brand Evaluator Automobile Project in Central Coast, Australia

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Latest Remote Jobs inAustralia·Customer Service

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Latest Remote Jobs in
Australia·Customer Service