At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home &amp; Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en This is where you come in! &#x1F44B; As a Customer Support Specialist for our Timely product, you will work as part of a dedicated and focused global support team. You&#x2019;ll deliver a fast, professional, high-quality and authentically human support experience to our customers. We will be there on the sidelines working together to cheer on our customers as they seek to master the Timely platform to make their businesses successful. What You&apos;ll Do <ul><li>You will communicate by phone, email, chat and social media, and enjoy the challenge of delivering solutions over these channels. Confidence in live troubleshooting over the phone is a must, as the majority of our interactions take place via calls. </li><li>Putting your detective hat on to ask questions, investigate a problem and find a solution comes naturally to you. You are confident in navigating the ambiguity of not knowing all the answers but using your troubleshooting and questioning skills to lead you to the cause of the problem. </li><li>You&apos;ll help identify opportunities to demonstrate additional value of the Timely platform to our customers and don&#x2019;t settle for the status quo; you focus on continuous growth and look for ways to improve how we can deliver support at Timely. </li><li>You understand what it means to go the extra mile and empower our customers to use technology every day to run their businesses. As a team, we understand that we succeed by working together, using our initiative and learning from each other. </li></ul>What You Will Need To Be Successful <ul><li>You have technical support experience at another SaaS company - and if you have experience in the beauty and wellness industry then even better!</li><li>You&apos;re a naturally gifted communicator with confidence in resolving issues live over the phone and have outstanding writing skills. </li><li>You&apos;re able to translate tech language into plain English. </li><li>You handle stressful situations with clarity, compassion and great judgement. </li><li>Your natural working mode is proactive, quick, precise and empathic. You love investigating problems and delivering solutions and value to customers. </li><li>You thrive without micromanagement and are comfortable with rostered work hours to support customers over the phone. </li><li>You have experience with contemporary support software such as Zendesk and productivity apps such as Slack. </li></ul>Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don&apos;t meet every single bullet point above, please still get in touch. We&apos;d love to have a chat and see if you could be a great fit. Why join us? At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We&#x2019;re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year. We trust our team to work where they are the most productive. You&#x2019;ll have the flexibility to work from home or the office. We set a high bar and support our team to innovate and focus on continuous growth. You&#x2019;ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing. <ul><li>This role is permanent, full time position and can be based anywhere in the Australia. </li><li>You must be legally entitled to work in Australia. </li><li>Applications close when we find the right person! </li></ul>Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

EverWell - Customer Support Specialist (Remote, AU)

Looking for more than &#x201C;just a job&#x201D;? At Water Corporation, you will be part of a team that genuinely helps people every single day. From helping customers understand their bills, to supporting people doing it tough, this is work that matters &#x2014; and a role where you can build valuable career skills for the future. We are looking for reliable, positive, and hard-working people who are ready to learn, grow and be part of a supportive team. You don&#x2019;t need years of experience &#x2014; what matters most is your attitude, resilience and willingness to show up, learn and contribute. This is a fast-paced contact centre role where no two days are the same. Some conversations are easy, some are challenging &#x2014; but if you enjoy solving problems, helping people and being kept busy, you can thrive here. What You Will Be Doing You will support customers across a range of enquiries including: <ul><li>Billing and account questions. </li><li>Payment support and payment plans. </li><li>Water, wastewater and service enquiries. </li><li>Helping customers navigate difficult situations with empathy and care. </li><li>Finding practical solutions and providing a great customer experience. </li><li>You will build strong communication, problem-solving and customer service skills while working across phone and digital channels. </li></ul>What We Are Looking For We want people who can: <ul><li>Delivery excellent customer service by actively listening to our customers and providing accurate, knowledgeable and tailored solutions. </li><li>Navigate multiple systems and applications while maintaining accuracy and attention to detail. </li><li>Show resilience when handling challenging situations and adapt positively to changing business and customer needs. </li><li>Remain calm and focused under pressure while maintaining a high standard of service </li><li>Work collaboratively within a team environment while taking ownership and accountability for customer outcomes. </li><li>Display a positive attitude, strong work ethic, and commitment to delivering outstanding customer experiences. </li></ul>This role suits people starting their career, returning to the workforce, or looking for a stable role with genuine development opportunities. Why People Enjoy Working Here Our team works hard, supports each other, and has fun along the way. You will join a welcoming culture where people celebrate wins together, help each other through challenges and genuinely enjoy coming to work. Benefits Include <ul><li>Starting salary of $72,529 plus super </li><li>Comprehensive paid training and ongoing support </li><li>Career progression and salary growth opportunities </li><li>Flexible working arrangements including work from home options </li><li>Free onsite parking and onsite gym facilities </li><li>Active social club and employee events </li><li>17.5% leave loading </li><li>Two wellbeing days each year </li><li>Additional leave over Christmas </li><li>Generous paid parental leave </li><li>Long service leave eligibility after 3 years (pro rata) </li></ul>Working Hours <ul><li>Full-time: 38 hours per week </li><li>Hours are rostered between 7am and 7pm - flexibility across these times is required </li></ul>Build Skills For The Future This is more than a customer service role &#x2014; it&#x2019;s an opportunity to build confidence, communication skills and experience in a large and respected organisation that supports the WA community every day. If you&#x2019;re dependable, motivated, and ready to be part of a team that makes a real difference, we would love to hear from you. Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role. As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check. Applications close Sunday 13th September 2026 Our commitment to a diverse and inclusive workplace Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds. We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment. Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000. To read our diversity and inclusion statement, please visit our website

Customer Experience Consultant

Additional Information Job Number26110566 Job CategoryRooms &amp; Guest Services Operations Location88 Broadway, Sydney, New South Wales, Australia, 2008 VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management Position Summary Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Service Agent (AYS) in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers. Position Summary: <ul><li>Support your Guest Services team with general operational tasks </li><li>Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations </li><li>Handle general enquiries, and provide a friendly, genuine service with each traveller experience </li><li>Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests </li><li>Build and strengthen relationships with existing and new travellers to enable future bookings </li></ul>About You: <ul><li>Experience with OPERA property management system or similar </li><li>Relevant experience in a similar role </li><li>Working rights in Australia </li><li>Enthusiastic to escalate your career </li><li>Self-motivated, driven and energized in a fast-paced environment </li><li>Armed with smart solutions and a can-do attitude </li></ul>Our Benefits: <ul><li>Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends </li><li>Be part of Life with the Works program where you can enjoy flexible working hours &amp; locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month </li><li>Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group </li><li>Genuine care for associates&#x2019; physical, emotional and financial wellbeing through our Employee Assistance Program </li><li>Opportunity to receive Employee Referral Incentives and get paid for working with your friend </li><li>Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness </li></ul>Four Points by Sheraton is part of Marriott International&apos;s Select portfolio, which has committed to putting people first for 90+ years. Apply now! At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.&#x202F;Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

At Your Service Agent

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&#x2019;s limitless possibilities. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Our Commitment To Diversity &amp; Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged. Job Description About you You are the ultimate guests&apos; champion with a keen eye for detail and a strong sense of reliability. Always polished and professional, you bring a dash of charisma to the team, easily communicating and connecting with others to create a positive, collaborative vibe that makes everything run smoothly. You&apos;re a confident driver, holding an Australian Full driver&apos;s licence or probationary licence (P2) and have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria. What You Will Be Doing <ul><li>Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.</li><li>Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.</li><li>Maintain strict security procedures to ensure guest confidentiality and safety. </li></ul>Additional Information Our Hotel The Novotel &amp; ibis styles Melbourne Airport is a modern dual-branded property. With a total of 464 rooms - 248 in Novotel Melbourne Airport and 216 in ibis Styles Melbourne Airport, offering convenience and comfort for travellers and professionals alike. Our guests can enjoy a selection of food &amp; beverage venues: Boccata, meaning &#x201C;mouthful&#x201D; in Italian, celebrates the city&#x2019;s migrant heritage and marries Italian favourites with local, contemporary touch. Amber State Taphouse &amp; Kitchen is the ideal gathering place that celebrates the joy of getting together through the Aussie tradition of barbecue and beer &#x2013; with craft beers on tap, wines, and cocktails. Small holdings featuring the classic Melbourne Cafe culture with a range of delightful baked pastry treats, gourmet breakfast dishes, superb sandwiches and specialty coffee. In addition to our exceptional food and beverage venues, the Novotel &amp; ibis styles Melbourne Airport features premier event spaces designed to accommodate everything from intimate meetings to grand receptions. Our elegant ballroom can host up to 480 guests for a cocktail-style event or 240 for a seated banquet and can be effortlessly divided into Ballroom 1, 2, and 3, providing flexible configurations to suit any occasion, whether it&#x2019;s a conference, workshop, product launch, or celebration. For guests seeking a productive environment, Aerofoil, our premium co-working space, offers a stylish and comfortable setting ideal for catching up on work between flights, hosting important meetings, or staying connected on the go. This is a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct. What is in it for you? <ul><li>Learning programs through our &#x201C;Learn your Way&#x201D; Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)</li><li>ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.</li><li>Complimentary car parking.</li><li>Mental health and well-being support initiatives.</li><li>Access to our Employee Assistance Program.</li></ul>

Guest Service Agent

Hunter Douglas is the world&#x2019;s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we&#x2019;ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What&#x2019;s yours? Position OverviewJoin a Global Market Leader in Window FurnishingsAre you a customer service professional who thrives on building relationships, solving problems, and delivering exceptional customer experiences?&#xA0;As a Customer Service Specialist, you&apos;ll be the first point of contact for our dealer network, ensuring every interaction reflects the quality and professionalism of the Hunter Douglas brand.&#xA0;Working closely with Sales, Operations, and Manufacturing teams, you&apos;ll manage customer enquiries, provide product support, coordinate orders, and help deliver a seamless customer experience from order placement through to delivery.What you&apos;ll do<ul><li>Provide exceptional customer support via phone and email to our dealer network</li><li>Deliver accurate product information and recommendations</li><li>Manage customer enquiries relating to orders, warranties, returns, and parts</li><li>Process and monitor customer orders, including urgent, remake, rework, and backorder requirements</li><li>Proactively communicate order status updates, stock availability, and delivery timelines</li><li>Investigate and resolve freight, delivery, and damaged goods issues</li><li>Partner closely with Regional Sales Managers to support customer relationships and business growth</li><li>Prepare and distribute customer reports, including order status and backorder updates</li><li>Support customer communications, product updates, and key business announcements</li><li>Liaise with internal teams to resolve order holds and customer concerns promptly</li><li>All other duties as assigned</li></ul>Who you are<ul><li>Previous experience in a customer service, order management, or customer support role</li><li>Experience within manufacturing, wholesale, construction, or other product-based industries will be highly regarded</li><li>Strong communication skills with a professional and customer-focused approach</li><li>Excellent attention to detail and organisational skills</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Solutions-focused with a commitment to seeing issues through to resolution</li><li>Confident using business systems and learning technical product information</li><li>Positive team player who enjoys working collaboratively across departments</li></ul>What&apos;s in it for you<ul><li>Join a global market leader and trusted premium brand.</li><li>Be part of a supportive and collaborative team culture.</li><li>Build meaningful relationships with a loyal dealer network.</li><li>Ongoing training, development, and career growth opportunities.</li><li>Stable Monday to Friday hours (one day WFH after training period).</li><li>Monthly office celebrations and paid birthday leave!</li></ul>Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate&#x2019;s education, experience, skills and potential.#Australia By submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. Just text &#x201C;STOP&#x201D; to any of our texts to unsubscribe. Message &amp; data rates may apply. Message frequency may vary.&#xA0;If you have any questions regarding privacy, please read our privacy policy,&#xA0;https://www.hunterdouglas.com/privacy-policy&#xA0;or terms of use&#xA0;https://www.hunterdouglas.com/terms-of-use

Customer Service Specialist - Permanent

Additional Information Job Number26099372 Job CategoryReservations Location161 Elizabeth Street, Sydney, New South Wales, Australia, 2000 VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management Position Summary Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&#x2019; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications <ul><li>Education: High school diploma </li><li>Related Work Experience: No related work experience. </li><li>Supervisory Experience: No supervisory experience. </li><li>License or Certification: None </li></ul>Our Benefits: <ul><li>Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends </li><li>Be part of Life with the Works program where you can enjoy flexible working hours &amp; locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month </li><li>Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group </li><li>Genuine care for associates&#x2019; physical, emotional and financial wellbeing through our Employee Assistance Program </li><li>Opportunity to receive Employee Referral Incentives and get paid for working with your friend </li><li>Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness </li></ul>#s-dni At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.&#x202F;Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We&#x2019;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&#x2019;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &#x2018;The World&#x2019;s Gathering Place&#x2019;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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