**About Zepz** Zepz powers two leading global remittance brands, WorldRemit and Sendwave, to build the next generation of cross-border payments. Serving over 9 million customers across 4,000 corridors, Zepz is transforming how money moves across borders by making it faster, safer and more convenient. Its innovative digital solutions are designed to break down financial barriers and expand access to better financial tools. Zepz operates across a broad global footprint, connecting the global north and south and enabling migrants to support loved ones, fuel local economies and build better futures. Come join us! Zepz.io **Our Commitments**

*   We act like owners - We are relentlessly delivering for our users and spending money thoughtfully.
*   We embrace embarrassing honesty - We function best when we're open and honest with one another — especially about our challenges and doubts.
*   We have a bias to action - We get to first outcomes quickly, iterate and learn.
*   We strive to be better - We may make mistakes, but always learn from them.
*   We are inclusive - to better reflect and serve our users.

We're looking for a highly motivated and proactive **Performance & Growth Partner** to join our dynamic team. In this role, you will be instrumental in supporting our colleagues across Zepz to achieve their full potential, ensuring high performance, and championing continuous learning and development. This is a fantastic opportunity for someone passionate about people and looking to make a tangible impact in a rapidly growing fintech environment. **What you'll do (approx. 60% Performance, 40% Learning & Development):Performance Enablement (60%):**

*   Performance Philosophy: Embed Zepz performance philosophy through continued stakeholder management, comms, engagement, upskilling.
*   Performance Projects: Play an active role in creation and execution of key performance projects.
*   Performance Cycle: Manage and engage with key stakeholders (incl. Exco/SLT/PBP’s) to scale up the end-to-end management of Zepz's performance review cycles, including simplification, setting up systems, preparing communications, and providing guidance to employees and managers.
*   Goal Setting & Tracking: Support colleagues in understanding and setting clear, measurable personal objectives that align with team and company OKRs. Help track progress and identify areas for improvement.
*   Performance Coaching & Feedback: Work alongside People Partners to guide managers and employees on effective performance conversations, constructive feedback delivery, and building performance improvement plans where necessary.
*   Data & Insights: Develop and take talent dashboard to the next level. Analyse performance data to identify trends, highlight successes, and pinpoint areas for targeted intervention or development initiatives.
*   Recognition & Reward: Support initiatives that promote a culture of recognition and high performance, contributing to a positive and motivating work environment.

**Learning & Development (40%):**

*   Learning Needs Identification: Partner with People Partners and team leads to identify skill gaps and development needs across departments.
*   Future Skill Requirements: Define future skills needed for future roles and strategies and complete skill gap analysis between current and future state.
*   Resource Curation: Create innovative learning interventions. Research, curate, and promote a range of blended learning resources (e.g., online courses, articles, learning office hours, internal experts) that align with Zepz's strategic priorities and individual development goals.
*   Development Program Support: Coordination and delivery of internal training programs, workshops, and team-building activities.
*   Onboarding & Integration: Contribute to creating content for and enhancing the onboarding experience for new hires, ensuring they are equipped with the foundational knowledge and tools for success.
*   Career Growth Pathways: Support the communication and understanding of internal career progression opportunities and development frameworks.
*   Learning interventions: Measuring ROI and business impact through Peakon and feedback surveys.

**What You'll Bring**

*   Experience in an HR, People Operations, Talent Acquisition, or Learning & Development role, ideally within a fast-paced technology or product environment.
*   A strong understanding of performance management principles and best practices.
*   An eagerness to learn about and contribute to learning & development strategies.
*   Excellent interpersonal and communication skills, with the ability to build rapport and influence at all levels.
*   Strong analytical skills and attention to detail, with proficiency in using data to inform decisions.
*   Intellectually curious, takes initiative, Proactive and self-driven, with the ability to manage multiple priorities and work independently.
*   A keen interest in the fintech industry and Zepz's mission to empower global communities.
*   Proficiency in HRIS systems and Google Workspace applications.

**Bonus Points If You Have**

*   Experience in a scale-up or high-growth company.
*   Exposure to international or diverse workforces.
*   Experience with specific performance management or L&D platforms.

**What You’ll Get From Us_Please note that the benefits below will apply to permanent roles._** We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. specifically:

*   Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance!
*   Private Medical Cover: You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.
*   Retirement: We offer pension schemes to help you plan for and secure your future.
*   Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected.
*   Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible.

We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz! **Why choose Zepz?**

*   Our team of over 1,000 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.
*   We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
*   We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
*   At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose - to continue to provide the best service to our users.

**Ready to Apply?** Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization. **_Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive.__So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day._**

Performance & Growth Partner

**Student Advice & Support Assistant (customer service role)QA Higher Education, HOME BASEDSunday 9.15am – 3.15pm**

Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector?

Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you!

**About the role:** As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience.

You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone and virtually), referring to more specialist teams where appropriate.

Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST!

**Full training will be providedHere’s some of what be doing: (click through to read the full JD)**

Support the SASC Team Leaders in ensuring the delivery of an excellent forward facing customer service for all centres.

Log and refer enquiries using various QAHE systems.

Use initiative to resolve queries that have a readily available answer by reference to policy, experience and/or where some discretion can be applied.

Work to specific procedures to ensure a consistent and excellent customer service.

Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments.

Assist in various aspects of the service development as deemed appropriate.

Responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information.

Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries.

To support the enrolment of all new students providing a timely and seamless customer experience.

**Bring your experience:**

Good administration skills with attention to detail.

Excellent knowledge of Microsoft Office applications, in particular, Excel and Word.

Excellent written and oral communication and interpersonal skills.

Managing a busy and varied workload, in a pressurised environment, meeting required deadlines

Exceptional problem-solving skills with the ability to work on own initiative.

**A little more about QA:**

Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.

We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.

**Equal Opportunities**

At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

The successful candidate will re required to undertake a basic DBS check.

We look forward to hearing from you!

# administrationstudentsupport

# administratorcustomerservice

# LifeAtQAmanchester

Student Advice and Support Assistant

**Role Description**

This is a full-time remote role for a Product Promotion Assistant located in United Kingdom. The Product Promotion Assistant will be responsible for coordinating and managing promotional events, assisting with sales activities, and providing excellent customer service. Day-to-day tasks include organizing and executing events, engaging with customers, developing promotional strategies, and supporting the sales team in achieving targets.

**Qualifications**

*   Strong Communication and Customer Service skills
*   Experience in Event Planning and Event Management
*   Sales acumen and ability to support sales activities
*   Excellent organizational and problem-solving abilities
*   Ability to work effectively in a team environment
*   Previous experience in marketing or promotions is a plus
*   Bachelor’s degree in Marketing, Business, or a related field is preferred

Product Promotion Assistant

**Job Title:** Business Manager **Location:** Remote, but local to Stockport to attend regular meetings **Hours:** Part-time **Salary:** Dependent on experience **Start Date:** TBC **Website:** www.neurorehabnutrition.co.uk 

Neuro Rehab Nutrition (NRN) is a small but fast growing specialist service supporting people with brain and spinal injuries as well as complex trauma and neurological conditions to optimise their health and recovery through personalised nutrition and lifestyle interventions. We work closely with individuals, families, clinicians, case managers and solicitors to deliver evidence-based, holistic care. 

As our practice grows, we’re looking for a proactive and organised Business Manager to support both the day-to-day operations, and also assist with longer-term business development. This role will work closely with the company Director to identify and drive forward efficiencies and improvements within the business as it grows. We have a family-friendly, people first culture and want people to feel valued - and equally committed to growing the business as a team. The right person for this role will be on board with this motivated, but values-led, mindset. 

**Key ResponsibilitiesClient & Case Management Support** 

Follow up and chase medical/nutritional reports 

Schedule appointments, liaise with clients, and coordinate travel where necessary 

Manage inbox enquiries, flag priorities, and draft responses 

**Associate Management** 

Run recruitment campaigns for the Director 

Screen applications, schedule interviews and manage the end to end recruitment process 

Manage and track on and off-boarding of associates 

Keep accurate HR records 

**Operations & Admin** 

Prepare costings and monthly invoices for clients and funders 

To organise associate and employee invoices and expenses 

Maintain client and HR records and workflows across systems (e.g., Qunote, FreeAgent, OneDrive, copilot) 

Provide general admin and operational support to the clinical team 

**Marketing & Business Development** 

Support with social media, email campaigns, and outreach 

Help identify new opportunities for growth, referrals, or partnerships 

Maintain an up-to-date contact and mailing list 

**Skills & ExperienceEssential:** 

Business operation management 

Business development experience

Highly organised with strong attention to detail 

Experience with Qunote and/or FreeAgent or similar 

Excellent written and verbal communication skills 

Comfortable liaising with professionals and clients, including case managers 

Able to manage multiple priorities and meet deadlines 

Confident with spreadsheets, invoicing, and email/diary management 

Sensible, proactive and always looking for ways to improve the business. 

**Desirable:** 

Familiarity with medical, health, rehab, or case management settings 

Marketing and/or content creation experience 

Interest in health, nutrition, or neuro-rehabilitation a bonus 

Familiarity with working with neurodiversity

**You will be a Good Fit If...** 

You’re self-motivated, proactive, and enjoy variety in your day 

You thrive on getting things done and keeping everything running smoothly 

You’re looking for a flexible, part-remote role with purpose 

You care about people and want to contribute to a service that makes a real difference 

**Role**

The role is 25 hours per week, ideally 9.30-2.30 Mon-Fri. Start/finish times are flexible but must be available to start between 8-10am. 

Annual leave 21 days (inc bank holidays) (33 days FTE) 

Salary range £22-24.5k (FTE £33-37k) depending on skills and experience 

**How to Apply** 

*   Please send your CV and a short cover note explaining why you're interested and what you could bring to the role to **PA@neurorehabnutrition.co.uk**

Latest Remote Jobs inUK·HR

Performance & Growth Partner

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